Verizon FiOS TV, Self-Installation Manual

Page 1: ...imple steps you ll be ready to experience all the benefits of life on FiOS 1 Install your router You ll find installation instructions on page 2 2 Choose a wired or wireless Internet setup option See page 4 for instructions 3 Activate service Visit activatemyfios verizon net 4 Set up your FiOSTVservice Use the SetupWeb Site or follow the instructions starting on page 7 5 Set up your FiOS Phone servic...

Page 2: ... ETHERNET CABLE 6 IN ROUTER BOX CABLE BARREL CONNECTOR IN EQUIPMENT BOX Optional if wall outlet not available POWER CORD IN ROUTER BOX 2 WAY SPLITTER IN EQUIPMENT BOX Optional if installing TV and router in same room FiOS ROUTER To set up your router here s what you may need The amazing power ofVerizon FiOS all starts with the router To get started 1 Find the box labeled Your Equipment 2 Underneat...

Page 3: ...tion required for both FiOSTVand Internet service Connect one end of the coax cable to the red coax port on the back of the router Connect the other end to a coax wall outlet 1 Turn the FiOS Router ON Make sure the three lights are GREEN 3 FiOS Router Back Coax Wall Outlet FiOS Router Setup CABLE BARREL CONNECTOR OPTIONAL IF WALL OUTLET IS NOT AVAILABLE Power Light SOLID GREEN CoaxWAN Light SOLID ...

Page 4: ...splitter shown below Connect splitter IN port to the coax wall outlet Then connect a splitter OUT port to the red coax port on router The remaining OUTport will connect to the SetTop Box 2 WAY SPLITTER Coax Cable to SetTop Box Coax Cable to FiOS Router CONFIGURING WIRED INTERNET 1 PlugtheEthernetcableintoanyoneofthefouryellowEthernetportsonthebackof the FiOSRouter AnEthernet portlooks likealargete...

Page 5: ...l see a label that lists the router s preset codes Network Password Key WPA2 or WEP ________________________________________ Wireless Network Name ESSID __________________________________________________ 2 Launch your device s wireless application Select Network Name ESSID and then Connect 3 When you are prompted to enter a Network Password Key enter the WPA2 or WEP EXACTLY as it appears on your r...

Page 6: ...7_release CCF13070 eONT Self Install Guide Top INTERNET ACTIVATION STEPS 1 Open an Internet browser from your computer or tablet If you are not automatically redirected go to activatemyfios verizon net 2 Follow the Setup Web Site to activate your Verizon account 3 Activate Internet service if ordered 4 Follow the Setup Web Site to activate your FiOS TV equipment FiOS ROUTER FiOS Internet Setup 6 T...

Page 7: ... HD DVR MODELS VARY SETTOP BOX SD HD MODELS VARY FiOS TV Service Setup DIGITAL ADAPTER IF SPECIAL ORDERED CableCARD IF SPECIAL ORDERED COMPONENT CABLE IN EQUIPMENT BOX COAX CABLE IN EQUIPMENT BOX Here s what you may need for installation POWER CORD FiOS TV Setup Two ways to install your Verizon FiOSTV If installing FiOS TV and Internet continue using the Setup Web Site at activatemyfios verizon net...

Page 8: ...ble into the wall outlet then the other end into RF IN or FiOSTVIN on your SetTop Box 2 Connect the 3 black video plugs on the component cable to the jacks of the same color on the SetTop Box Video OUT and then on theTV Video IN 3 Plug the 2 white audio connections into the jacks on the SetTop Box Audio OUT and then on theTV Audio IN Connect both the right and left sides 4 Connect the SetTop Box s...

Page 9: ... on now and tune to the correct input Use your TV remote not FiOS remote and select Input until you see the activation screens 3 Your Set Top Box will automatically turn off and on during this process 4 Follow the instructions on the screen If asked to choose HD or SD choose HD 5 Once you see a live TV picture your SetTop Box is activated SIMPLE TROUBLESHOOTING TIPS Did you order more than 10 busi...

Page 10: ... SUPPLIED POWER CORD 1 Plug one end of the coax cable into the wall outlet then the other end into RF IN on your Set Top Box 2 Connect one end of the second coax cable to the SetTop Box s TV VCR output and the other end to the TV s Antenna Cable or A V input 3 Connect the SetTop Box s power cord and plug it into the wall Activation starts immediately 2 3 CCF13070 eONT Self Install Guide Top 1 FiOS...

Page 11: ...tune to the correct input Use yourTV remote not FiOS remote and select Input until you see the activation screens 3 View the progress on your TV screen Your SetTop Box will automatically turn off and on during this process 4 Follow the instructions on the screen If asked to choose HD or SD choose SD 5 Once you see a liveTV picture your SetTop Box is activated SIMPLETROUBLESHOOTINGTIPS Did you orde...

Page 12: ...e back of the Digital Adapter 2 Connect the second coax cable to the TV VCR output on the back of the Digital Adapter Connect to the antenna cable or A V input on the back of the TV 3 Plug one end of the Digital Adapter power cord into the Digital Adapter then the other end into a power outlet 4 If activating more than one Digital Adapter plug in all the Digital Adapters prior to activation 1 3 Di...

Page 13: ... 3 either manually or with the remote control that came with your TV 3 To complete activation call the Verizon Support Center at 1 855 372 2181 and provide the Digital Adapter serial numbers 4 Once activation is done the Digital Adapter will turn itself off Turn on the Digital Adapter using your FiOS TV Remote Control NOTE The Digital Adapter provides FiOS TV access without the interactive feature...

Page 14: ...n the next page 3 If you re connecting directly to a CableCARD ready TV Connect the coax cable from the TV to a coax wall outlet Slide the CableCARD into your TV and proceed to step 4 on the next page Connect the coax cable from the coax wall outlet to the RF IN or FiOS TVIN input on the back of the Digital Video Recorder 2A Connect the audio white and video black component cables to the matching ...

Page 15: ...ion 6 Locate your activation code in the Customer Receipt If you ordered multiple CableCARDs you ll receive multiple letters with one letter for each CableCARD CableCARD activation code s ______________________________________________________ Your ZIP Code ___________________ 7 Select which method of activation you prefer Follow the prompts a Visit verizon com fiostv selfinstall b By phone at 1 88...

Page 16: ... Voice requires the use of 10 digit dialing for local calls It s simply the area code and a seven digit telephone number If you have a home security system contact your provider to make sure your alarm system is programmed for 10 digit phone notification To set upVoice Mail call 1 888 2FiOSVM 1 888 234 6786 and follow the prompts Connect the power cord from the wall outlet to the back of the phone...

Page 17: ...t TVor Phone icons on FAST AND EASY SOLUTIONS TO HELP DIAGNOSE AND SOLVE PROBLEMS To accessTVsupport tools use your SetTop Box Remote Control and select Menu then Customer Support then the support topic of choice Or download an even more powerful tool at verizon com inhomeagent to manage your FiOS services and features including TV Troubleshoot SetTop Box issues Internet Add computers to your wire...

Page 18: ...s for all Set Top Boxes now This process will activate all your Set Top Boxes at once 3 IMPORTANT Turn on the TV using the button on the TV set 4 Install batteries in the Verizon Remote Control 5 Press Set Top Box Power on the Verizon Remote Control Make sure Set Top Box light is ON IF YOUR STB DID NOT AUTO ACTIVATE ACTIVATE IT MANUALLY 6 To complete activation visit verizon com fiostv selfinstall o...

Page 19: ...he correct input channel HOME THEATER OR DVD Visit verizon com fiostvwiring to connect DVD players and home theaters REMOTE CONTROL Read the Remote Control Guide in this box View Help Videos on Channel 131 FiOS TV Visit welcometofios verizon com to program additional devices FiOS ROUTER Check that router is turned on Check router coax cable connection to the coax wall outlet Confirm Power WAN and Int...

Page 20: ...ge or you can contact another vendor to repair the wiring If you don t hear a dial tone on any jacks disconnect the base unit from the telephone jack and connect an alternate phone to verify if it is working or not If there is still no dial tone call the Verizon Support Center INTERNET SERVICE TROUBLESHOOTING ROUTERS AND PCs Coax WAN light on router does not illuminate 1 Check the coax connections...

Page 21: ...ent Path Macintosh HD Users bob mantz Desktop 13070_CCF_9849_eONT_Guide indd Job CCF13070 9849 Client Verizon Job Name eONT Guide Manual Studio Artist B Mantz Proof 7_release CCF13070 eONT Self Install Guide Bottom Inside Back Cover T 13 in B 13 25 in 13070_CCF_9849_eONT_Guide indd 21 13070_CCF_9849_eONT_Guide indd 21 10 31 13 1 29 PM 10 31 13 1 29 PM ...