Vibe Go, User Manual

Page 1: ... Vibe Go Vibe Go Charger User Guide ...

Page 2: ...x 10 Get to know your hearing aids 11 Get to know your charger 12 Activate and charge your Vibe Go before first use 13 Turning on and off 13 Inserting and removing the hearing aids 13 How to change Click Sleeves 20 Charging 22 Charge devices while on the go 23 Charging via electrical outlet 24 ...

Page 3: ... use 30 Adjusting the volume 30 Audio streaming with iPhone 30 Airplane mode for hearing aids 32 Troubleshooting for hearing aids and charger 33 Technical information 38 Country specific information 41 USA and Canada 41 Australia and New Zealand 41 Conformance information for charger 42 ...

Page 4: ...e hearing impairment It is adjusted by the user to meet the user s hearing needs through software tools The device is intended for direct to consumer sale and use without the assistance of a hearing care professional The charger is intended to charge our specific hearing aids with built in power cells lithium ion rechargeable batteries The Vibe app is intended to support self fitting and fine tuni...

Page 5: ...p to set up the device X The left and the right hearing aid are intended to be worn together They operate as a set CAUTION Please read this user guide and the safety and maintenance information thoroughly and completely to avoid damage and injury ...

Page 6: ...s Your hearing aids feature Bluetooth Low Energy technology allowing for easy data exchange with your smartphone and for seamless audio streaming with your iPhone The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by WS Audiology Denmark A S is under license Other trademarks and trade names are those of their respective owners iPad iPhone and iPod touch ...

Page 7: ... use QR codes Please download the Vibe App to personalize your hearing aids You will find QR codes throughout the user guide These QR codes will help you to install the Vibe app or to view instructional videos ...

Page 8: ...sible within your smartphone s screen 3 The phone will automatically scan the QR code When your smartphone reads the QR code a link will appear Click the link to go to the video Please note that not all smartphone readers work the same Some may require additional steps WARNING In case you have any doubt whether this device is appropriate for you consult a licensed physician before using this devic...

Page 9: ...erience any of these conditions as it may not be appropriate for you X severe hearing loss or deafness in at least one ear X a steep decline in hearing ability within the last 90 days in one or both ears X active discharge within the last 90 days X dizziness X a visible deformity of the ear X pain or discomfort in the ear X significant ear wax accumulation ...

Page 10: ...10 What you ll find in the box Left and right hearing aid Click Sleeve S attached Charger USB Cable Cleaning brush Cleaning cloth Click Sleeves sizes XS M and L ...

Page 11: ...w your hearing aids Click Sleeve Microphone openings Charging contacts Side indicator R right ear L left ear You can use the following standard Click Sleeves Click Sleeve closed standard Click Sleeve vented optional ...

Page 12: ...12 Get to know your charger Lid Charging cups LEDs hearing aids LED charger Push button USB power port USB power cable ...

Page 13: ... the hearing aids out of the charger X Turning off Place the hearing aids in the charger Inserting and removing the hearing aids Inserting a hearing aid X Identify right and left hearing aid so that you insert it in the correct ear Letters R and L indicate the side R right ear L left ear w ...

Page 14: ...14 X Make sure the Click Sleeve is positioned correctly The shape should follow the shape of the hearing aid X Hold the hearing aid correctly before inserting it ...

Page 15: ...15 The flap of the Click Sleeve should be pointing to the front side of the ear ...

Page 16: ...d You should feel that it snaps into place X Ensure that only a single Click Sleeve is attached to each hearing aid X In the very rare case that the Click Sleeve gets stuck in the ear canal and you cannot remove it yourself please contact a physician X Do not insert the Click Sleeves in your ears without the hearing aid attached ...

Page 17: ... into the intended position making sure there is no discomfort resistance X Place the hearing aid in the outer ear and twist it slightly until it sits well X Open and close your mouth to avoid accumulation of air in the ear canal ...

Page 18: ...18 If you have problems inserting the hearing aid use the other hand to gently pull your earlobe downwards This opens the ear canal and eases insertion of the hearing aid ...

Page 19: ...19 Removing a hearing aid X Grip the hearing aid with two fingers and pull it out Clean and dry your hearing aids after usage Read more in the Safety and maintenance information ...

Page 20: ...nge Click Sleeves The hearing aids come with the size S Click Sleeves pre attached If you do not feel comfortable using this size you can change the Click Sleeves Please note that left and right ear sizes may differ ...

Page 21: ...r size if the hearing aid feels loose or makes whistling noise Removing Click Sleeve Grab and pull off the Click Sleeve Installing new Click Sleeve Make sure that the tap of the Click Sleeve matches the printed line on the hearing aid You will hear a click when it is fully installed ...

Page 22: ...th the USB cable Use the plug and cable which came with the device Keep the hearing aids inside the charger While charging the lights are pulsing green Your hearing aids are now activated The lights change to constant green when the batteries are fully charged ...

Page 23: ...harge devices while on the go Charging hearing aids X Place the right hearing aid in the charging cup marked with an R and the left hearing aid in the charging cup marked with an L X Close the charger s lid ...

Page 24: ...en hearing aids are charging If not see the troubleshoot section Charging via electrical outlet X Connect the charger to the power adapter and plug it into an electrical outlet X Or place the charger on a wireless Qi charger X The internal battery of the charger is charged X Put the hearing aids in the charger to also charge the hearing aids ...

Page 25: ... green LEDs indicate that charging is completed X For wireless charging the LEDs will turn off when charging is completed Check charging status The hearing aids are in the charger Disconnect the charger from the electrical outlet Check the charging status of the hearing aids and the charger by either opening the lid or briefly pressing the button ...

Page 26: ...turn on the charger The charger s internal battery is too low to display the status Connect the charger to an electrical outlet wait several minutes and try again LED when you are mobile Green Internal battery has enough capacity to fully charge two hearing aids Orange Internal battery does not have enough capacity to fully charge two hearing aids ...

Page 27: ...charger battery empty Charging of hearing aids is not possible Hearing aid LED Pulsing green Hearing aid is being charged Green Hearing aid is fully charged LED is off No hearing aid is in the charger hearing aid is not placed correctly or charger is off ...

Page 28: ...earing aid LED Pulsing orange Cooling phase Charging is resumed when the device has cooled down Please refer to section Troubleshooting Blinking red Hearing aid error Please refer to section Troubleshooting ...

Page 29: ...al outlet X Press and hold the button for 5 seconds to turn the charger and the hearing aids off X The LEDs light up green and fade out X To turn on the hearing aids and the charger again press the button for 5 seconds or connect the charger to an electrical outlet or put the charger on a wireless Qi charger X Keep the hearing aids inside the charger ...

Page 30: ...nal signal can indicate the volume change Audio streaming with iPhone Your hearing aids are Made for iPhone hearing aids This means you can get phone calls and listen to music from your iPhone directly into your hearing aids For more information about compatible iOS devices pairing audio streaming and other useful functions consult the Vibe website or contact customer service ...

Page 31: ...y to iPhone iPad or iPod respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with iPhone iPad or iPod may affect wireless performance ...

Page 32: ...airplanes you can deactivate Bluetooth mode This turns Bluetooth in your hearing aids off temporarily The hearing aids still work without Bluetooth however direct audio streaming will not be possible and other functions will not be available X To deactivate or activate the Bluetooth mode use the Vibe app An alert tone indicates when Bluetooth mode is deactivated or activated ...

Page 33: ...ng aids are not correctly placed Push them slightly into their charging cups or close the charger s lid X The charger is turned off Press and hold the button for 5 seconds to turn on the charger or connect the charger to an electrical outlet X The charger s internal battery is too low for mobile charging Connect the charger to an electrical outlet ...

Page 34: ...ring aid out of the charger and disconnect the charger from the power supply Contact your customer service for support LED is off No hearing aid is in the charger hearing aid is not placed correctly or charger is off Pulsing orange Cooling phase Charging is resumed when the device has cooled down ...

Page 35: ...ooling phase Charging is resumed after cooling down about 15 minutes Do not touch the hearing aids while the LEDs are pulsing orange The hearing aids may be hot In case the charger enters cooling phase multiple times during charging please make sure to place the charger in an environment that complies with the recommended operating conditions ...

Page 36: ... Reconnect the charger to the power supply and re insert the hearing aids in the charging cups If the LEDs are still blinking red Take the hearing aids out of the charger and disconnect the charger from the power supply Contact your customer service for support For an overview of the hearing aids charging status refer to the section Charging ...

Page 37: ...37 No LED lights are on Check if the power supply is connected correctly For more information about troubleshooting please visit www vibe hearing com ...

Page 38: ...put 2cc coupler OSPL 90 Peak 118 dB SPL HFA OSPL 90 110 dB SPL Fitted OSPL 90 103 dB SPL Frequency range and noise Frequency range 100 9500 Hz Equivalent input noise 17 dB SPL Total harmonic distortion 500 800 1600 3200 Hz 1 1 1 1 ...

Page 39: ...y Battery runtime without streaming up to 26 h Battery runtime incl 2 h streaming up to 23 h All measurements with the 2 ccm coupler were performed according to ANSI S3 22 2014 and IEC 60118 0 2015 if applicable ...

Page 40: ...40 Pre configured sound profiles Insertion gain N G Preconfigured sound profiles profile 1 profile 2 profile 3 profile 4 profile 5 profile 6 f ...

Page 41: ...earing aids with wireless functionality Vibe Go DBIF1 FCC ID 2AXDT DBIF1 IC 26428 DBIF1Important information Australia and New Zealand Important information If battery is swallowed contact the Poisons Information Hotline on 13 11 26 for Australia and 0800 764 766 for New Zealand ...

Page 42: ...vices 2011 65 EU RoHS concerning the restriction of hazardous substances The CE mark indicates conformity with certain European directives The full text of the declaration of conformity can be obtained from www wsaud com This device complies EN 55011 2016 A1 2017 Group 1 Class B This device complies with Part 18 of the FCC Rules and with CAN RSS 216 CNR 216 ...

Page 43: ...itions This device may not cause harmful interference this device must accept any interference received including interference that may cause undesired operation and the user shall keep a minimal distance of 20 cm 8 in during the charging process ...

Page 44: ...ring com Document No 04866 99T02 7600 EN Order Item No 210 147 38 Master Rev02 03 2022 03 2022 WSAUD A S All rights reserved 0123 WSAUD A S Nymøllevej 6 3540 Lynge Denmark WSAUD A S Nymøllevej 6 3540 Lynge Denmark ...