Viola Systems Arctic 3G, User Manual

Page 1: ...Arctic 3G Gateway User Manual Arctic 3G Gateway 2622 Firmware Version 2 1 x Document Version 3 1 April 2011 ...

Page 2: ...itten permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkäisenkatu 14 ...

Page 3: ...stance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engine...

Page 4: ...ons 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may...

Page 5: ...he products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intende...

Page 6: ...Version Description of changes 09 2008 0 1 First draft 12 2008 1 0 First version released 01 2009 1 1 Fixed operating voltage specifications 09 2010 2 0 Manual released 02 2011 3 0 Updated for a new hardware variant 04 2011 3 1 Chapters Antenna connector SIM card slots and Configuration profiles added Figures updated ...

Page 7: ...AN 12 2 4 3 Ethernet LAN 13 2 5 Serial ports 13 2 5 1 Serial console port 13 2 5 2 Serial port 1 14 2 5 3 Serial port 2 16 2 6 Power switch and reset button 16 2 7 Power connector 16 2 8 Antenna connector 17 2 9 SIM card slots 17 2 10 DIN rail mounting 17 2 11 Product label 18 2 12 Accessories 18 3 QUICK INSTALLATION 19 3 1 Connection Principle 19 3 2 Connecting cables 19 3 3 Logging in to Arctic ...

Page 8: ...oxy 28 4 4 Network status information 28 4 4 1 System status screen 28 4 4 2 Mobile WAN 3G status LEDs 28 4 4 3 Modem info screen 29 5 SERIAL PORT CONFIGURATION 30 5 1 Configuring serial gateway 30 6 ADDITIONAL SYSTEM CONFIGURATION 31 6 1 Changing system password 31 6 2 Date and time 31 6 3 System log 31 6 4 Factory default settings 31 6 5 Firmware update 31 6 6 Configuration profiles 32 7 TROUBLE...

Page 9: ...outing Arctic 3G can be configured to fit in all kinds of networks It also has full support for Serial Ethernet routing of industrial network protocols High security Arctic 3G has highly configurable firewall and secure VPN support for secure connectivity Redundancy and reliability Arctic 3G offers redundancy against network breakdowns and remote VPN endpoint breakdowns This allows the overall sys...

Page 10: ... information 1 Reset button section 2 6 2 Error LED section 2 3 3 Ethernet WAN port section 2 4 2 4 Ethernet LAN ports section 2 4 3 5 LEDs section 2 3 6 Serial console port section 2 5 1 7 SIM card slots section 2 9 2 2 Back Panel Arctic 3G back panel is shown in figure 2 Figure 2 Back Panel Connectors from left to right 1 Serial port 1 section 2 5 2 2 Serial port 1 configuration DIP switches sec...

Page 11: ...Unit is operating normally RUN Off If the unit is turned on and RUN led is not blinking the system has catched an error and is waiting for restart The unit should restart soon On VPN connection is up Blinking VPN connection is starting VPN Off VPN connection is disabled FW Reserved for future use On SIM card has been found and it is ready for use Blinking SIM card initialization is in progress SIM...

Page 12: ...ss applications Arctic 3G supports wireless data speeds up to 7 2 Mbit s however the practical data transfer rates depend on SIM card speed and wireless network capacity Table 3 Mobile WAN 3G specifications Networks Frequencies Maximum data rates UMTS with HSUPA cat 11 12 850 900 1900 2100 MHz 7 2 Mbit s downlink 5 76 Mbit s uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbp...

Page 13: ...ex Half and Full Auto negotiation Yes Recommended cabling Cat5 or better If Ethernet LAN interface is directly connected to computer both crossover and straight cables can be used Ethernet LAN interface supports automatic MDI MDIX detection 2 5 Serial ports Arctic 3G has two application serial ports and one serial console port Serial port 1 is configurable to multiple serial formats RS 232 422 485...

Page 14: ...ystems They allow serial console access with the adapter and straight Ethernet cable Viola Systems order code is 3170 Contact your local sales office for more details To open serial console access a terminal program is needed Recommended terminal programs are Tera Term and Putty Open the connection using the settings from table 7 2 5 2 Serial port 1 Serial port 1 is configurable to multiple serial...

Page 15: ...elects serial port operation mode 2 FULL HALF 0 FULL 1 HALF Selects between half 2 wire and full duplex 4 wire 3 BIAS 0 OFF 1 ON RS 485 biasing 4 TERMINATION 0 OFF 1 ON RS 485 termination Warning Make sure you DO NOT connect RS 422 or RS 485 cables to a serial port configured to RS 232 mode This could damage the port and the connected equipment Serial port pinouts in RS 422 and RS 485 modes are de...

Page 16: ...is located on back panel It turns the unit on and off Reset button is located on front panel Press shortly to reset the unit Reset button can be used to restore factory default settings To restore factory default settings reset the unit by keeping the reset button pressed down until all the status LEDs blink This indicates the factory presets have been applied 2 7 Power connector Arctic 3G has a 3...

Page 17: ...requires SIM card with data transfer service enabled Device can use two SIM cards which can be used to make connection to two different operators Arctic 3G can be operated using only one SIM card To operate with SIM card follow the procedure below 1 Power off the Arctic 2 The SIM card holder contains a tray with a yellow eject button Push this button to eject the tray from the holder 3 Put the SIM...

Page 18: ...bel Product label is found on the bottom of the device and it contains the basic information about the unit such as product name serial number and Ethernet MAC address Figure 9 Product label 2 12 Accessories Viola Systems supplies certain accessories for Arctic 3G Possible accessories are listed in table 18 Table 18 Arctic 3G accessories Accessory Order code Serial console adapter RS232 to RJ45 31...

Page 19: ... down For example if the Ethernet LAN goes down the traffic will be automatically switched to mobile 3G and back when the Ethernet interface comes up again This way the availability of the remote system will be better than with just one interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic 3G Ethernet LAN connector and you...

Page 20: ... example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic 3G using your web browser The default IP address of Arctic 3G is 10 10 10 10 netmask 255 0 0 0 Note that you have to connect to a HTTPS port see figure 13 Figure 10 Browser https example 3 Your browser may mention about certificates you can safely ignore them at this point ...

Page 21: ...ore the product is connected to a public network 5 Now you should be logged in White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See figure 14 Figure 11 Configuration menu 3 4 Configuring Ethernet LAN 1 Select Network Ethernet LAN...

Page 22: ... 6 Configuring default gateway 1 Select Network WAN Failover from the left menu 2 Set WAN Default Route Yes This has to be enabled to use either WAN as default route interface 3 If you want to use 3G as default gateway set Primary WAN Interface Mobile WAN 3G 4 If you want to use EthernetWAN as default gateway set PrimaryWAN Interface EthernetWAN 5 If you have both Ethernet WAN and Mobile WAN confi...

Page 23: ...n screens The web user interface has a navigation menu that is always visible on the left pane In the menu the items are grouped together in sections such as System Network VPN and Firewall Figure 13 Web user interface 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen ...

Page 24: ...termine the network status If the ping does not get an answer for given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gateways the Backup Gateway parameter needs to be configured towards correct backup gateway Backup Gateway parameter is not needed if WAN redundancy is imple...

Page 25: ...enter PIN code if set APN name and authentication details if needed If Arctic 3G acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic 3G needs to be restarted before 3G configuration gets active 4 1 4 WAN Failover WAN Failover screen configures the default gateway setting...

Page 26: ...terface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic 3G Figure 18 Ethernet LAN Configuration Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This screen configures ...

Page 27: ...N interfaces to be available simultaneously for e g VPNs WAN Failover Primary WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Secondary Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary These three settings configure the high leve...

Page 28: ...es from the device get routed thorough the Arctic 3G To use this feature configure the device to use Arctic 3G Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed thorough the Arctic 3G 4 4 Network status information 4 4 1 System status screen Network status information can be seen from System Status screen Figure 20 Network status screen 4 4 2 Mobile WAN ...

Page 29: ...n when card is found and PIN code accepted 3 SIG LED starts to blink when operator network is searched and gets lit when the network is found 4 COM LED gets lit when the connection is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be used to check the status of the wireless modem Figure 21 Modem info screen ...

Page 30: ... Ethernet and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Figure 22 Serial gateway configuration screen Serial gateway configuration depends on used protocols Both serial ports have their own confi...

Page 31: ...4 System time configuration screen To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validation Also note that the copy functionality requires JavaScript support from the browser 6 3 System log System log is visible on the...

Page 32: ...to open file browsing dialog The actual dialog depends on the used browser 3 Select updated firmware from the file dialog and return to firmware update screen 4 Press Update button to start the firmware update 5 Confirm the update when asked to Update takes few minutes and the unit will restart with factory default settings when the update is done 6 6 Configuration profiles Profiles can be configu...

Page 33: ... user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Can not access the Internet with laptop connected to Arctic 3G A If you want to test the 3G connection 1 Configure 3G connection and verify it connects to the network 2 Connect a laptop to Ethernet LAN 3 Check that S NAT rule on the firewall is set as ...

Page 34: ... 100M Approvals CE Size 165 x 120 x 46 mm Weight 0 6 kg Table 20 Wireless specifications Networks Frequencies Maximum data rates UMTS with HSUPA cat 11 12 850 900 1900 2100 MHz 7 2 Mbit s downlink 5 76 Mbit s uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbps uplink Antenna connector type is SSMB nano Table 21 Application serial port specifications Serial mode RS1 RS 232 42...

Page 35: ... use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF D...

Page 36: ...tion about your Arctic product Product name ___________________________________________________ Serial no _______________________________________________________ Note the status of your Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications _______________________________________________...