Vivotech ViVOpay 4500, User Manual

Page 1: ...Part number 631 0032 00 Rev A A ViVOpay 4500 Version 1 0 User Guide ViVOtech Inc 451 El Camino Real Santa Clara CA 95050 Ph 408 248 7001 Email info vivotech com URL www vivotech com ...

Page 2: ...ng or otherwise or translated into any language form without the express written consent of ViVOtech Inc ViVOtech ViVOwallet ViVOcard ViVOpay and ViVOgiftcard are trademarks or registered trademarks of ViVOtech Inc MasterCard Paypass is a trademark or registered trademark of MasterCard Inc American Express ExpressPay is a trademark or registered trademark of American Express Inc Warranty Disclaime...

Page 3: ... instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In cases where the manual is provided only in a form other than paper such as on a computer disk or over the Internet the information required by this section may...

Page 4: ... Installing ViVOpay 4500 3 ViVOpay 4500 Counter Top Stand 3 Bracket and Saddle Installation 3 Ingenico enTouche 1000 4 Bracket and Saddle Installation 4 Omni 3750 7 Bracket and Saddle Installation 7 ViVOpay 4500 Window Mount 9 Testing with Cards and Fobs 12 Troubleshooting 13 Glossary 14 Customer Support 16 Customer Support 16 About ViVOtech 16 ...

Page 5: ... following transaction types Contactless RF devices such as ISO 14443 Type A and Type B MiFare and Ultra Light MiFare devices SIM Standard ISO7816 Type Support Additional Features Contactless Accepts transactions from consumers using ISO IEC 14443 Type A and B NFC Mifare Ultralight ISO IEC 15693 cards and key fobs Compatibility Works with most POS and ECR systems including Ingenico enTouch 1000 Ve...

Page 6: ...ifare Ultralight IR Physical Height Unfolded 5 inches 125 0 mm Folded 2 5 inches 62 5 mm Width Widest 4 2 inches 105 mm Depth 7 inches 10 mm Environmental Operating Temp 0 to 40 c 32 to 104 F Storage Temp 18 to 70 c 0 to 158 F Operating Humidity 20 to 90 non condensing Power Voltage 9V DC 400 mA 120 VAC 60 Hz US 220 VAC 50 Hz International ...

Page 7: ...nter top stand Bracket and Saddle Installation 1 Assemble the ViVOpay 4500 counter top stand by inserting the saddle into the base Make sure to align the curved part of the saddle with the curved part of the base 2 Attach the base to the countertop using the three screws that come with the counter top stand 3 Slide the bottom of the ViVOpay 4500 down into the saddle Press the sides firmly until th...

Page 8: ... Remove all components from the shipping carton Ensure the following components are set up in the POS area Ingenico POS powered off ViVOpay 4500 with saddle and bracket POS Terminal Sample of ViVOtech mount and original enTouche cover Perform the following installation procedures 1 Disconnect the power adapter from the Ingenico unit 2 Turn the Ingenico unit so that the bottom is facing up 3 Grasp ...

Page 9: ...nto the POS jack 6 Slide the saddle shown below into the prongs on the new Ingencio cover 7 Replace the original Ingenico cover with the ViVOpay 4500 cover by inserting the bottom two prongs of the saddle into the applicable slots on the bracket and snap the top into place 8 Fit or gather the cables under the cover The resulting configuration is shown below ...

Page 10: ... half of the ViVOpay 4500 face unit into the bracket as shown below 10 Reconnect the power cables and other serial interfaces as normal 11 Power on the POS and ViVOpay 4500 When lit the leftmost LED indicates power is on ...

Page 11: ...ddle Installation Obtain the following components Omni 3750 with appropriate firmware ViVOpay 4500 with serial and power cable ViVOpay 4500 saddle ViVOpay 4500 mounting bracket ViVOpay 4500 power supply Test Card Bracket and saddle Perform the following installation procedures 1 Disconnect the power adapter and any other cables from the Omni unit 2 Turn the Omni unit so that the rear is facing up ...

Page 12: ...ata port Push the connector until the cable is locked in the port 6 Insert the ViVOpay power cable into the power module 7 Slide the ViVOpay 4500 into the saddle 8 Fit and gather the cables under the bracket The resulting configuration is shown below Reconnect the power cables and other serial interfaces as normal 9 Power on the POS and ViVOpay 4500 When lit the leftmost LED indicates power is on ...

Page 13: ...1 inch 1 Obtain the following component ViVOpay 4500 with serial and power cable ViVOpay 4500 saddle ViVOpay 4500 power supply ViVOpay 4500 window mount overlay with double site adhesive 2 Determine the VP4500 placement on the window using the alcohol cleaning pad to clean the window it is important that the window be clean of any oily or greasy residue that will interface with the adhesive mounti...

Page 14: ...ffix the VP4500 overlay to the window 5 Remove the second backing adhesive covering from the overlay 6 Affix the saddle onto the overlay adhesive press to make sure saddle is firmly adhered to the overlay ...

Page 15: ...11 ViVOpay 4500 User Guide 7 Slide the bottom of the ViVOpay 4500 down into the saddle Press the sides firmly until the tabs snap into place 8 Attach the serial cable to the POS and the power cable to the power supply ...

Page 16: ...pplied test card fob Present the card fob in close proximatey to the reader Present the card fob so that maximum surface area is parallel to the antenna as shown below The reader should beep and all four green LEDs should illuminate This tests the reader s ability to read the RFID test card When a card fob has been successfully read an audible beep is emitted and four LEDs will be illuminated Inst...

Page 17: ... to see if card fob phone is damaged Ensure phone cover is correctly attached to phone Ensure the reader is not near any large metal objects Ensure correct firmware is loaded on reader ViVOtech personnel only Power cable plug is fully inserted Replace the reader Some cards fobs phones read but not all Wrong firmware contact ViVOtech personnel Possible bad card fob phone Ensure correct firmware is ...

Page 18: ... card sized form factor that has an embedded radio frequency RF chip MasterCard PayPass MasterCard s contactless payment product that utilizes contactless technology MTBF Mean time between failure MTBF is the average time a device will function before a failure NFC Near Field Communications NFC Phone Near Field Communications NFC phone A technology where RFID chips are embedded in the back cover o...

Page 19: ...corresponds to radio signals including those used by cellular telephones and wireless networks RF Reader The Point of Sale device that receives the RF transmission from a card fob or NFC phone Visa Contactless Visa s contactless payment product that utilizes contactless technology ...

Page 20: ...ctive deployment of secure contactless card and mobile device payment capabilities ViVOtech uses its unique Dynamic Strip technology to upgrade an existing POS terminal in minutes with no POS software change ViVOtech has more than ten patents pending on various enabling technologies The company is privately held and headquartered in Santa Clara California ViVOtech Inc s management and advisory boa...