Vivotech ViVOpay 8600, User Manual

Page 1: ...rt Number 631 1075 A ViVOpay 8600 User Guide Version 0 9 0 ViVOtech Inc 451 El Camino Real Santa Clara CA 95050 Ph 408 248 7001 Email info vivotech com URL www vivotech com D r a f t d a t e d 1 2 0 5 0 8 ...

Page 2: ...or translated into any language form without the express written consent of ViVOtech Inc ViVOtech ViVOwallet ViVOcard ViVOpay and ViVOgiftcard are trademarks or registered trademarks of ViVOtech Inc MasterCard Paypass is a trademark or registered trademark of MasterCard Inc American Express ExpressPay is a trademark or registered trademark of American Express Inc Warranty Disclaimer The services a...

Page 3: ...r instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In cases where the manual is provided only in a form other than paper such as on a computer disk or over the Internet the information required by this section ma...

Page 4: ...s of any large metal surfaces does not apply to ViVOpay Vend CAUTION Danger of Explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions WARNING Avoid close proximity to radio transmitters which may reduce the ability of the reader D r a f t d a t e d 1 2 0 5 0 8 ...

Page 5: ...he PIN 3 Can the Cashier View the PIN 4 Can the Video Camera View the PIN 4 Retesting Requirements 4 Using an Additional Shield 4 Hardware Viewing Angles 5 Installing the ViVOpay 8600 6 ViVOpay 8600 Installation 6 Using the ViVOpay 8600 10 Startup Sequence 10 Presenting Cards Fobs or NFC Phones 10 Testing by Swiping a Card 11 Making a Purchase 11 Troubleshooting 12 Glossary 14 Customer Support 15 ...

Page 6: ...rCard M Stripe Visa MSD American Express ExpressPay Discover Zip Mifare ePurse Passthrough ViVOcard 1 2 ViVOpay 8600 supports the following magnetic stripe applications Debit Credit Other Loyalty Promotions Coupons etc This document assumes that users are familiar with their host POS systems and all related functions Features The following features are supported Power 9 12VDC regulated 1 5 Amp ISO...

Page 7: ...Length 179 65 mm 7 07 in Width Widest 129 45 mm 5 1 in Depth 51 03 mm 2 in Weight 0 4 Kg 0 9 lbs Environmental Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 20 to 70 C 4 to 158 F Operating Humidity 10 to 90 non condensing Operating Environment Indoor only Power Voltage 9 12VDC regulated 1 5 Amps D r a f t d a t e d 1 2 0 5 0 8 ...

Page 8: ...e installer must verify that the ViVOpay 8600 is positioned so that the PIN entry is not visible to other customers the cashier behind the counter or to video surveillance cameras If the PIN entry is visible the ViVOpay 8600 must be repositioned so that the PIN entry is secure These test usually require at least 2 people 1 to simulate entering the PIN and the other person to attempt to view the PI...

Page 9: ... camera to determine if there is a position where the PIN entry can be observed If the PIN entry can be observed by the video camera the ViVOpay 8600 must be repositioned so that the PIN entry is not observable by the camera Retesting Requirements If the PIN entry on the ViVOpay 8600 is observable in any of the above testing you must reposition the ViVOpay 8600 and completely retest all locations ...

Page 10: ...ViVOtech Proprietary 5 ViVOpay 8600 User Guide Hardware Viewing Angles D r a f t d a t e d 1 2 0 5 0 8 ...

Page 11: ...ding upon the location of the POS and counter configuration ViVOpay 8600 Installation 1 Verify that you have all the required components for the installation 2 Turn the ViVOpay 8600 over so that the connector cover is visible ViVOpay 8600 Part Number 525 2299 00 Data Cable varies by POS Power Module Part Number 140 2035 00 US version D r a f t d a t e d 1 2 0 5 0 8 ...

Page 12: ...move the screw holding the connector cover in place 4 Remove the connector cover by sliding the cover away from the unit Note do not pry the door upward to remove it from the base as it will damage the ViVOpay 8600 and possibly break the connector cover D r a f t d a t e d 1 2 0 5 0 8 ...

Page 13: ...ecome detached insert the loop of the lanyard into the slot on the connector cover loop it over the retaining pin and pull the lanyard away from the slot opening to secure it in place 6 Position the ViVOpay 8600 so that you can access the sockets in the base of the unit 7 Insert the power cable into the power socket D r a f t d a t e d 1 2 0 5 0 8 ...

Page 14: ...ack of the ViVOpay 8600 12 Attach the serial data cable from the ViVOpay 8600 to the appropriate port on the POS 13 Plug in the power adapter The ViVOpay 8600 emits a double beep and the left LED illuminates The LCD backlight turns on Note It takes approximately 30 45 seconds for the ViVOpay 8600 to boot up once power is applied The unit is not usable until the Welcome screen appears Note The sock...

Page 15: ...up try reseating the power connector or change to a different power outlet If the unit still fails to power up try replacing the power supply If the unit still fails to power up and the power supply is definitely good then the unit should be rejected as a failure and returned to your local support representative Presenting Cards Fobs or NFC Phones Present the card fob phone in close proximity to t...

Page 16: ... The customer should now present their card fob phone in close proximity to the reader 2 A single beep and the LED flashes to indicate that the card fob phone has been validated The ViVOpay 8600 may display Processing or similar wording while the transaction is being processed 3 If the software requires a PIN entry you will see Please enter PIN Use the keypad to enter the PIN 4 If the software req...

Page 17: ...ort representative Reader not powered on or incorrect voltage Incorrect power supply used Unsupported card fob phone used Present card fob phone closer to the reader antenna and ensure it is parallel to the face of the reader Verify that the card fob phone is valid current Test with ViVOcard Contactless Test Card part number 241 0015 03 Rev A Verify that the Phone Wallet is enabled for payments Tr...

Page 18: ... and in the correct port on the POS ECR Check that the POS ECR has the correct software application to accept data from the contactless reader may need assistance from the POS vendor Try a different card fob phone or magstripe card if testing the magstripe reader If testing with the magstripe card try turning the card around make sure that the card is level during the card swipe Contact the paymen...

Page 19: ...verage time a device will function before a failure NFC Near Field Communications NFC Phone Near Field Communications NFC phone A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit debit payments Also see UICC Point of Sale POS Refers to terminals used in retail stores with a magnetic stripe reader keyboard display and autodial...

Page 20: ...ViVOtech Proprietary 15 ViVOpay 8600 User Guide Customer Support Contact your local support representative for all support questions D r a f t d a t e d 1 2 0 5 0 8 ...