VTech CS5121, User Manual

Page 1: ...User s manual www vt e chp h on e s co m Models CS5121 CS5123 ...

Page 2: ... VTech visit our website at www vtechphones com In Canada please visit www vtechcanada com The ENERGY STAR program www energystar gov recognizes and encourages the use of products that save energy and help protect our environment We are proud to mark this product with the ENERGY STAR label indicating it meets the latest energy efficiency guidelines T Compatible with Hearing Aid T Coil TIA 1083 Tel...

Page 3: ...tory entry 15 Character chart 16 Review the directory 16 Edit a directory entry 17 Delete a directory entry 18 Copy a directory entry into speed dial 19 Dial a number from the directory 19 Speed dial 20 Store a speed dial entry 20 Edit a speed dial entry 21 Delete a speed dial entry 22 Dial a speed dial number 22 Reassign speed dial locations 23 About caller ID 24 Call log 25 Review the call log 2...

Page 4: ...playback 38 Options during playback 38 Delete all messages 39 Record and play memos 39 Record a memo 39 Memo playback 39 Call screening 40 Call intercept 40 Message window displays 41 Remote access 42 Appendix 43 Handset display screen messages 43 Battery 45 Important safety instructions 46 Troubleshooting 47 Operating range 57 Maintenance 57 About cordless telephones 58 Warranty 58 FCC ACTA and I...

Page 5: ...anada com or call 1 800 267 7377 8 User s manual 1 Quick start guide 2 Handset Telephone base with mounting bracket 3 4 Telephone base power adapter 7 Telephone line cord 6 Battery 5 Battery compartment cover Parts checklist Your telephone contains the following items Save your sales receipt and original packaging in case your telephone needs warranty service OPER DEF JKL PQRS W XYZ TUV MNO TONE A...

Page 6: ...e cord Electrical outlet not controlled by a wall switch Telephone base power adapter Telephone wall jack Telephone base installation Install the telephone base as shown below Make sure that the electrical outlet is not controlled by a wall switch If you subscribe to high speed Internet service Digital Subscriber Line DSL through your telephone lines you must install a DSL filter between the telep...

Page 7: ...attery power is low LOW BATTERY will be displayed and will flash on the handset screen When fully charged the handset battery provides approximately five hours of talk time or six days of standby time Insert the plug of the battery as indicated Make sure it is plugged securely and matches the color coded label inside the battery compartment Place the battery with the label THIS SIDE UP facing up a...

Page 8: ...he telephone base First insert the lower portion tabs of the mounting bracket into the lower grooves in the telephone base then snap the upper portion tabs of the mounting bracket into place Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes on the telephone base and mounting bracket Slide the telephone base down on the mounting studs until it lock...

Page 9: ...you have repositioned the bracket for wall mounting and now want to return to desktop use follow these steps Insert the lower portion tabs of the mounting bracket into the upper grooves of the telephone base Snap the upper portion tabs of the bracket into place To remove the bracket press both upper portion tabs firmly inward and pull the bracket upward until it is released from the grooves 1 2 3 ...

Page 10: ...when the telephone is not in use Press and hold adjust the ringer volume when the telephone is not in use During a call press to increase the listening volume A double beep will sound when the highest setting is reached Press to scroll up while in programming mode or reviewing the redial list OPER DEF JKL PQRS W XYZ TUV MNO TONE A BC CHARGE SELECT Press to store a programming option or a directory...

Page 11: ...ge 32 ANNC Press to enter announcement mode pages 36 37 SET UP Press to enter to the set up menu pages 33 35 SKIP Press to skip to the next message page 38 X DELETE Press to delete message currently playing page 38 Press twice to delete all old messages when answering system is not in use page 39 ANS ON OFF Press to turn the answering system on or off page 32 VOL VOL Press to adjust the playback v...

Page 12: ...or until the screen displays the correct month and then press SELECT When the date is flashing press or until the screen displays the correct date and then press SELECT When the hour is flashing press or until the screen displays the correct hour and then press SELECT When the minute is flashing press or until the screen displays the correct minute and then press SELECT When AM or PM is flashing p...

Page 13: ...SELECT The current setting flashes and you will hear a sample of the ringer volume Press or to select ringer volume from OFF LOW or HI You will hear a sample of the selected volume level Press SELECT to confirm your selection You will hear a confirmation tone OR Press and hold or untilthescreendisplaysRINGERVOL andthecurrentsetting when the handset is not in use The current setting flashes and you...

Page 14: ...ing the steps below By programming your home area code when you receive a call within your local area the telephone number will automatically be stored without the area code in the call log Press PROG when the handset is not in use Press or until the screen displays HOME AREA CODE Press SELECT The stored area code is displayed with the first digit flashing Use the dial key pad to enter the desired...

Page 15: ... Press PROG when the handset is not in use Press or until LANGUAGE is displayed Press SELECT The current setting flashes Press or until the screen displays the desired language English Espanol or Francais Press SELECT to confirm your selection You will hear a confirmation tone 1 2 3 4 5 ...

Page 16: ...ess any dial pad keys except VOL CID VOL and OFF to answer an incoming call End calls Press OFF or put the handset back to the telephone base to end a call Volume Press VOL CID or VOL to adjust the listening volume during a conversation Channel Press CHAN REMOVE to switch to a clearer channel while on a call 1 2 The call timer will be activated during a call to show call duration The handset will ...

Page 17: ...e current call on hold and answer the incoming call Press FLASH at anytime to alternate between calls Temporary tone dialing If you have pulse rotary service you can change from pulse to touch tone dialing during a call by pressing TONE This is useful if you need to send touch tone signals to access telephone banking or long distance services Once you have initiated your call by dialing the phone ...

Page 18: ... Press FLASH then press REDIAL PAUSE to dial the last telephone number dialed OR Press REDIAL PAUSE then press or REDIAL PAUSE repeatedly until the desired entry displays then press FLASH to dial the number Find handset Press FIND HANDSET on the telephone base to locate the handset when the telephone is not in use and the handset is not in the telephone base The handset will ring and PAGING will b...

Page 19: ...e the cursor to the left or to the right Press CHAN REMOVE to erase a character When finished press SELECT or prog The screen displays ENTER NUMBER Use the dial pad keys to enter the telephone number Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a digit Press REDIAL PAUSE to insert a dialing pause P will be displayed Press SELECT or prog The screen displays DISTIN...

Page 20: ...in the following order Review the directory Press VOL when the handset is not in use The screen displays DIRECTORY Press or to scroll through the entries stored in the directory alphabetically OR Press the dial pad key for the first letter of the name you want to search If necessary scroll or to find the desired entry 1 2 When you reach the end of the list in the directory END OF LIST will be show...

Page 21: ...ress SELECT Then press or until EDIT flashes Press SELECT The screen displays the name and number The cursor appears at the beginning of the name Use the dial pad keys to edit the name Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a character Press SELECT to move on to the phone number Use the dial pad keys to edit the number Press to move the cursor to the left o...

Page 22: ...he screen displays DIRECTORY Press or to scroll through the entries stored in the directory alphabetically OR Press the dial pad key for the first letter of the entry you want to delete If necessary scroll or to find the desired entry When the screen displays the desired entry press SELECT Then press or until DEL delete flashes Press SELECT The screen displays ERASE NO YES and the number The curre...

Page 23: ...l SPEED flashes Press SELECT The screen displays ENTER 1 9 Press a key 1 9 to copy this entry from the directory to the speed dial memory and assign the memory location You ll hear a confirmation beep A memory location number 01 through 09 will be displayed with this entry Dial a number from the directory Press VOL when the handset is not in use The screen displays DIRECTORY Press or to scroll thr...

Page 24: ...acter chart on page 16 and then press SELECT or prog Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a character The screen displays ENTER NUMBER Use the dial pad keys to enter the telephone number and then press SELECT or prog Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a digit Press REDIAL PAUSE to insert a dialing pause P will ...

Page 25: ...d number The cursor appears at the beginning of the name Use the dial pad keys to edit the name Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a character Press SELECT to move on to the phone number Use the dial pad keys to edit the number Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a digit Press REDIAL PAUSE to insert a dialing ...

Page 26: ...displays the desired entry press SELECT Then press or until DEL delete flashes Press SELECT The screen displays ERASE NO YES and the number The current choice flashes Press until YES flashes Press SELECT You will hear a confirmation beep Dial a speed dial number Press and hold a speed dial location key 1 9 of the desired entry when the handset is not in use Press FLASH to dial the displayed number...

Page 27: ...s Press and hold the speed dial location key 1 9 of the desired entry when the handset is not in use When the screen displays the desired entry press SELECT Press or until SPEED flashes Press SELECT The screen displays ENTER 1 9 Press a key 1 9 to reassign this entry into another memory location You will hear a confirmation beep 1 2 3 4 ...

Page 28: ...eed combined service you have only caller ID service or only call waiting service or you do not subscribe to any caller ID or call waiting services but wish to try these services You can use this telephone with regular caller ID service and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service There may be fees for these services and...

Page 29: ...ecord in the call log If you answer a call before the information appears on the screen it will not be stored in the call log The time on the handset is automatically set and updated with incoming caller ID information if you subscribe to this service Due to regional service differences the caller ID information may not be available for every incoming call In addition the callers may intentionally...

Page 30: ... call log While reviewing the call log press repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory See the example on the right You may also press 1 repeatedly to add or remove a 1 in front of the telephone number before dialing or saving it in the directory See the examples on the right When the number di...

Page 31: ...umber Press VOL CID to enter the call log when the handset is not in use Press or to select the desired entry then press FLASH OR Press VOL CID to enter the call log when the handset is not in use Press or to select the desired entry Press SELECT then DIAL flashes Press FLASH or SELECT 1 2 1 2 3 4 ...

Page 32: ...age 16 Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a character Press SELECT to move on to the phone number Edit the number if necessary Press to move the cursor to the left or to the right Press CHAN REMOVE to erase a digit Press REDIAL PAUSE to insert a dialing pause P will be displayed Press SELECT to continue Press or to choose Y yes if you wish to customize ...

Page 33: ...enter the call log Press or to select the entry to be deleted Press CHAN REMOVE You will hear a confirmation beep Delete all entries Press and hold CHAN REMOVE when the telephone is not in use The screen displays ERASE ALL N Y The current choice flashes Press until Y yes flashes Press SELECT You will hear a confirmation beep 1 2 3 1 2 3 ...

Page 34: ...BER The caller is blocking the telephone number information PRIVATE CALLER The caller is blocking the name and number information UNKNOWN NAME This caller s name is unavailable UNKNOWN NUMBER This caller s number is unavailable UNKNOWN CALLER No call information is available about this caller Call log display screen messages ...

Page 35: ...38 Press to repeat a message Press twice to play back previous messages page 38 Shows the status and number of messages page 41 Press to record a memo page 39 or an announcement on the answering system page 37 Press to set the clock page 32 Press to enter announcement mode pages 36 37 Press to listen to the set up menu pages 33 35 Press to turn the answering system on or off page 32 Press to adjus...

Page 36: ...at messages are dated correctly If the clock is not set before new messages are recorded the system will announce Time and day not set before each message is played to remind you to set the clock Press CLOCK The system announces the clock setting e g day time and year then announces To set the clock press CLOCK Press CLOCK The system announces the current day Press SKIP or REPEAT until the system ...

Page 37: ...e answering system answers You can choose from two four or six rings or toll saver With toll saver active the answering system answers after two rings when there is a new message and after four rings when there is no new message To set the number of rings Press SET UP when in idle mode and the system announces the current number of rings setting Press SKIP or REPEAT until the system announces the ...

Page 38: ... save and return to the idle mode Set remote access code A two digit security code is required to access the answering system from any touch tone telephone The preset code is 19 You can set the remote access code from 10 to 99 To set the remote access code Press SET UP when in idle mode until the system announces the remote access code setting Press SKIP or REPEAT to change the remote access code ...

Page 39: ...use The tone will stop when all new messages have been reviewed To set the message alert tone Press SET UP when in idle mode until the system announces the message alert tone setting Press SKIP or REPEAT to select on or off then press SET UP to save and go to the next setting or press PLAY STOP to save and return to the idle mode 1 2 The answering system must be turned on for the message alert ton...

Page 40: ...e after the tone You can use this preset announcement or replace it with your own While in the ANNC menu press ANNC again to exit at anytime Play your announcement Press ANNC when in idle mode and the system will announce Announcement Press PLAY or press RECORD Press PLAY STOP to play the announcement You can press it again to stop playback 1 2 Your announcement can be up to 90 seconds in length A...

Page 41: ...m about nine inches away Press PLAY STOP when finished The answering system will automatically playback the newly recorded announcement and there will be a confirmation tone Press PLAY STOP to stop the playback at anytime You can record your announcement again by following the steps above Delete your announcement Press ANNC while in idle mode and the system will announce Announcement Press PLAY or...

Page 42: ...yback begins the total number of messages is announced followed by the day and time of the first message to be played Options during playback Press VOL VOL to adjust the speaker volume Press SKIP to skip to the next message Press REPEAT to repeat the message currently playing Press REPEAT twice to listen to the previous message Press X DELETE to delete the current message The system will advance t...

Page 43: ...me answering system They are saved played back and deleted the same way as the answering system messages Record a memo Press RECORD when in idle mode The system announces Record after the tone Press STOP when you are done After the tone speak towards the microphone at the bottom front of the telephone base from about nine inches away Press PLAY STOP when finished recording Memo playback Press PLAY...

Page 44: ...can listen at the telephone base to a caller leaving a message on the answering system If the base volume is set to 1 you will not hear your messages as callers leave them Call intercept When a caller is leaving a message on the answering system and you decide to answer the call press FLASH ...

Page 45: ... up to 90 seconds 99 flashing Recording time exceeds 99 seconds 1 95 flashing Current message number during new message playback 1 95 Current message number during old message playback 1 8 Current volume level while adjusting 10 99 Current remote access code while setting 2 4 6 tS Current number of rings while setting System is answering a call or being set the time and date or being accessed remo...

Page 46: ...th your answering system The factory preset code is 19 see page 34 to change it Dial your telephone number from any touch tone telephone When the system answers and announces the greeting enter the two digit security code If you have new messages the system will play them new messages first automatically You may also enter one of the following remote commands Hang up or press 8 to end the call 1 2...

Page 47: ...he telephone base DIRECTORY EMPTY There are no directory entries LINE IN USE The answering system is in use LOW BATTERY The battery needs to be recharged MEMORY FULL The directory is full XX MISSED CALLS There are unreviewed calls in the call log PAGING The cordless handset locator has been activated PARALLEL SET ON Another telephone on the same line is in use PHONE The handset is in use RINGING T...

Page 48: ...www vtechphones com 44 Handset display screen messages Displays When RINGER OFF The handset ringer is turned off SCANNING The telephone base is searching for another available channel ...

Page 49: ... vtechphones com or call 1 800 595 9511 In Canada go to www vtechcanada com or call 1 800 267 7377 Do not dispose of the battery ies in a fire Check with local waste management codes for special disposal instructions Do not open or mutilate the battery ies Released electrolyte is corrosive and may cause burns or injury to the eyes or skin The electrolyte may be toxic if swallowed Exercise care in ...

Page 50: ...kind on the product To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and e...

Page 51: ...at least 16 hours Remove and re insert the battery If that still does not work it may be necessary to purchase a new battery Disconnect the telephone base from the jack and plug in a working telephone If this telephone does not work the problem is probably in the wiring or the local service Call the local telephone company LOW BATTERY is displayed on screen Place the handset in the telephone base ...

Page 52: ...chase a new battery Please see the Battery section of this user s manual page 45 The telephone might be malfunctioning Please see the Warranty section of this user s manual page 58 for further instruction The CHARGE light is off Clean the charging contacts on the handset s and telephone base each month using a pencil eraser or a dry non abrasive fabric Make sure the power adapter and telephone lin...

Page 53: ...line cord might be malfunctioning Try installing a new telephone line cord Disconnect the telephone base from the telephone jack and connect a different telephone If there is no dial tone on the other telephone either the problem is in your wiring or local service Contact your local telephone company My handset displays CONNECTING Move the handset closer to the telephone base You might have moved ...

Page 54: ...hone company charges may apply Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones Tes...

Page 55: ...ct dial type pulse dial or tone dial for the service in your area See Dial mode on page 10 to set the dial type If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact your local telephone company charges may apply Eliminate any background noise Noise from a television radio or other appliances may cause the telephone not to dial out p...

Page 56: ...m surge protector into a different location If this doesn t solve the problem re locate your telephone or modem farther apart from each other or use a different surge protector The layout of your home or office might be limiting the operating range Try moving the telephone base to another location preferably a higher location for better reception Disconnect the telephone base from the telephone ja...

Page 57: ... battery MycallerIDfeaturesare not working properly Caller ID is a subscription service You must subscribe to this service from your local telephone company for this feature to work on your telephone The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with caller ID service If you subscribe to hig...

Page 58: ... need to dial Although the call log entries you receive have 10 digits the area code plus the seven digit number in some areas you may need to dial only seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that you dial or store from the call log While reviewing the call log press repeatedly to display these dialing options f...

Page 59: ...secutive seconds the system stops recording and disconnects the call If the memory on the system becomes full during a message the system stops recording and disconnects the call If the caller s voice is very soft the system may stop recording and disconnect the call The answering system does not respond to remote commands Make sure your remote access code is correct page 42 Make sure you are call...

Page 60: ...nize Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away from these electronic devices as possible wireless routers radios radio towers pager towers cellular telephones intercoms room monitors televisions personal computers kitchen appliances and other cordless telephones Common cure for electronic equipment If the unit is not respo...

Page 61: ...arts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain or handle it with wet hands Do not install the telephone base near a sink bathtub or shower Electrical storms Electrical...

Page 62: ...ranty cover The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase Consumer or you that the Product and all accessories provided in the sales package Product are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the Product operating instructions This limited warra...

Page 63: ... any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty and 2 Include ...

Page 64: ...en tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip This Class B digital...

Page 65: ...terrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product ...

Page 66: ...nmental conditions at the time of use Size Handset 7 32in X 2 01in X 1 57in 186 0mm X 51 0mm X 40 0mm Telephone base 5 95in X 5 34in X 3 70in 151 1mm X 135 6mm X 94 0mm Weight Handset 5 14oz 145 6g including battery Telephone base 9 17oz 260g Power requirements Handset 3 6V 400mAh Ni Cd battery Telephone base 7 5V AC 350mA Memory Handset directory 20 memory locations including 9 speed dial entries...

Page 67: ...37 Desk table bracket installation 5 Dial a call log number 27 Dial a number from the directory 19 Dial a speed dial number 22 Dial mode 10 Directory 15 DSL filter 2 E Edit a directory entry 17 Edit a speed dial entry 21 End calls 12 F FCC ACTA and IC regulations 60 Find handset 14 H Handset display screen messages 43 Handset layout 6 Handset volume 9 Home area code 10 I Important safety instructi...

Page 68: ...entry to the directory 28 Set message alert tone 35 Set number of rings 33 Set remote access code 34 Set telephone base ringer 34 Set the clock 32 Speed dial 20 Store a directory entry 15 Store a speed dial entry 20 T Technical specifications 62 Telephone base installation 2 Telephone base layout 7 Telephone settings 8 Temporary tone dialing 13 Troubleshooting 47 V Volume 9 12 34 W Wall mounting b...

Page 69: ... VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Technologies Canada Ltd Richmond B C Copyright 2008 for VTECH TELECOMMUNICATIONS LTD Printed in China 91 002140 020 100 ...