Troubleshoot
Use the Wahoo Utility app to test your hardware for connectivity issues (iOS)
Download the Wahoo Utility app from the App Store.
Open the Wahoo Utility app.
Select “Test Bluetooth 4.0 Sensors”. Make sure you have Bluetooth turned on & your device is
awake.
Select “BlueHR/TICKR”. The Wahoo Utility will now try to connect to the sensor.
The Wahoo Utility should now connect to your sensor & display information regarding sensor
data and the firmware version to confirm connectivity.
Close the Wahoo Utility app to disconnect the pairing when finished testing.
NOTE: If a firmware update is available for your sensor, the Wahoo Utility app will prompt you to
proceed with performing an update. Apply updates when available to improve the performance
of your sensor
Use the Wahoo Utility app to test your hardware for connectivity issues (Android)
Download the Wahoo Utility app from the Google Play Store.
Open the Wahoo Utility app. “Discover Devices” will immediately try to discover your sensor
device. Make sure you have Bluetooth turned on & your device is awake.
Select “TICKR”. The Wahoo Utility will now try to connect to the sensor.
The Wahoo Utility should now connect to your sensor & display information regarding sensor
data and the firmware version to confirm connectivity.
Close the Wahoo Utility app to disconnect the pairing when finished testing.
NOTE: If a firmware update is available for your sensor, the Wahoo Utility app will display an
“Upgrade Firmware” button. Apply updates when available to improve the performance of your
sensor.
How to replace the Wahoo TICKR battery
Using a coin, remove the back casing of the device by inserting into the depression and turning
anti-clockwise to the “unlock” position.
Replace the dead battery with a new CR2032 coin cell battery.
Replace the back casing and use the coin to turn clockwise to tighten to the “lock” position.
Still having trouble?
Still having trouble? Contact support for more information. If you use the
Settings>Info+Help>Send support email function from within the Wahoo Fitness app it will
attach a log with your query to better help us answer your questions.
