Wherify Wherifone G550, User Manual

Page 1: ...WHERIFONE G550 User Guide ...

Page 2: ...ttp www wherify com To access the Location Service Center by phone 1 877 WHERIFY 943 7439 Wherifone ID Primary Contact IMEI Number S N Number User ID Password Chosen by you at time of activation Key Phrase Chosen by you at time of activation Secondary Contact G550 WHERIFONE User Guide ...

Page 3: ... Timer 26 Device Setup Menu 27 Set Time 28 Set Date 28 Message Center 29 IMEI Number 29 Software Version 29 Reset to Factory Defaults 29 Making Voice Calls 32 Program the Dial Buttons 32 Receive Make and End Calls 32 Water Resistance 34 Part Two The Wherify Global Location Service Center Connecting to the Wherify Global Location Service Center via Phone 36 Connecting to the Wherify Global Location...

Page 4: ...1 Part One The Wherifone G550 GPS Locator Phone ...

Page 5: ...t the desired feature OR during normal operation numbered buttons can be preprogrammed and used for making a phone call 6 Reset Button Safety switch DO NOT USE unless directed to by a Wherify Customer Service Representative 7 Charging Port Plug in the AC power adaptor here to charge battery 8 End Off Button Press and release to hang up or disconnect a call Press and hold for 5 seconds to turn off ...

Page 6: ...nment GPS signal reception can be obscured by structural steel and concrete in office buildings and parking garages heavy urban canyons and similar situations The Wherifone works in wood frame buildings such as your home and in most vehicles Your Wherifone operates on a nationwide GSM cellular net work The Wherifone must be within the GSM network cover age footprint for GPS Locates and voice calls...

Page 7: ... 877 WHERIFY see page 36 to obtain a verbal location report from a Wherify Customer Care representative We ll map your loved one s location and give you a nearby approximate street address typically in less than a minute An e mail of the same information is also available The System Behind the Wherifone The Wherifone G550 works by combining Wherify s patented loca tion technology with the United S...

Page 8: ...ne tower location information is only available to Wherify Customer Care representatives and 911 emergency operators during emergencies Setup We make it easy for you to set up your Wherifone and your accompanying account YOU MUST FULLY COMPLETE THE ACTIVATION PROCESS FOR YOUR WHERIFONE TO WORK Step 1 Charge the Battery For the initial battery charge we recommend charging the battery for at least t...

Page 9: ... to the photos below Note The Wherefone requires a valid SIM card to function The SIM card must be in the phone prior to activation If you do not have a SIM card the unit will not make or receive phone calls The phone must be off when you insert or extract the SIM card Step 3 Activate Your Account IMPORTANT YOU MUST SIGN UP FOR WHERIFY SERVICE AND ACTIVATE YOUR ACCOUNT TO USE YOUR WHERIFONE Activa...

Page 10: ...o page located inside the front cover of this guide Please keep them in a safe and confidential place Your Wherifone is now ready to use Main Display Important information about the status and features of the Wherifone appear in the main display There are three types of displays on the Wherifone Icon Display The top icons show the vital Wherifone functions Scrolling Display The middle line is scro...

Page 11: ...Level icon is empty you may not be able to perform locates receive or send phone calls or receive pages Depending on the cellular network coverage and GPS satellite positions a fully charged battery can last up to 4 days in standby mode or perform about 50 location requests Keep in mind that battery power is consumed every time you perform a GPS location request or make a voice call Charge your Wh...

Page 12: ... event of an emergency you can request a 911 emergency response directly from your Wherifone Button 1 has been set at the factory as the default Emergency button for making 911 calls The phone will always have an emergency 911 calling ability through this button with or without a valid SIM card To send an emergency request from your Wherifone Press button 1 and hold for 4 seconds to access the eme...

Page 13: ...on to the right and the button will scroll your selection to the left Once you have scrolled to the Menu icon you wish to select press the Menu OK button Your selection will be set and you will be returned to the main display To cancel your selection and quit the Menu function press the End Off button and you will be returned to the main display Menu Operations and Selections Enter menu push Menu ...

Page 14: ...the speakerphone enter the Menu by pressing the Menu OK button Scroll to and select the Phone Volume icon The volume level is represented by the number of bars in the icon The speakerphone will start functioning at level 6 Adjust the volume level by scrolling through them using the number 3 and 5 buttons or the and volume buttons Pressing the Menu OK button will set your Phone Volume Icon Descript...

Page 15: ...ss to the Wherifone To lock enter the Menu by pressing the Menu OK button Then scroll to and select the Keypad Lock icon You may then set Active or Inactive using the scroll and select commands The Lock icon indicates that the Wherifone keypad is locked The Lock icon will only appear when the it has been locked using the Menu function If the keypad is locked you may temporarily unlock it by holdin...

Page 16: ...the selected Ring Tone If the Wherifone is set to Vibrate it will alert the user by vibrating Adjust Screen Contrast The screen may be adjusted to set the desired level of Black White contrast To set Screen Contrast enter the Menu by pressing the Menu OK button Then scroll to and select the Screen Contrast icon You may then set the contrast level by using the scroll and select commands Icon Descri...

Page 17: ...n by using the scroll and select commands Once the Backlight Timer has reached its time limit the backlight will automatically turn off Device Setup Menu The Device Setup Menu allows you to set the date and time on your Wherifone check messages and check the support software version and IMEI number To access these features simply scroll to the Device Set up icon in the main menu and press the Menu...

Page 18: ...first Y in the YY column Year with no numbers under the MM Month and DD Day columns You must individually set each digit of the year month and day Use the scroll buttons 5 and 3 or and to choose the cor rect number of 0 to 9 Press the Menu OK key to set each desired date digit entry Once you have set a part of the date entry you will be prompted to the next digit until it is complete There is no e...

Page 19: ...via 911 or a managed emergency calling service While dial button 1 is pre set to emer gency 911 the other dial buttons may be programmed to request other Managed Location Services 1 First make sure the Wherifone is powered on Depress the Power button and check the Battery Level icon and GSM Network Signal Strength icon on the Liquid Crystal Display LCD Both icons on the LCD should illuminate If th...

Page 20: ...lls To receive a phone call you will hear the Wherifone s distinctive ring then press the Menu OK button to pick up and begin talk ing The phone number of the incoming call will be displayed on the screen unless the number is blocked in which case the word CALL will be displayed To make a phone call press any numbered button 1 through 5 once to display a pre programmed phone number then press the ...

Page 21: ...a cellular phone or other advanced electronic device care must be taken not to get the Wherifone wet If the Wherifone gets wet please dry it off immediately and allow the unit to air dry for 24 hours BEFORE using it again Part Two The Wherify Global Location Service Center ...

Page 22: ... Web To access the Global Location Service Center online you need A computer with Internet access Microsoft IE 4 0 or Netscape Navigator 4 0 recommended 800 x 600 minimum monitor resolution recommended Enter our Web address http www wherify com All the features of the Global Location Service Center are avail able to you when you log on through this Web page including locating the individual with t...

Page 23: ...Instructions box on this and every page provides notes or instructions for the available features and shows the sta tus of the actions you request Site Navigation Bar The site navigation bar appears at the top of all of our subscriber pages Use this to navigate to the different functional areas of your account Listed below are the site navigation bar options and where the links take you Manage Dev...

Page 24: ...on for Call click here to program the five numbered buttons on the Wherifone to place phone calls Button 1 is preprogrammed for Emergency 911 Display History click here to review recent positions that your device has reported Perform Locate Click here to locate your Wherifone The screen shown directly below will pop up once you click the Perform Locate button in the middle of the page and we will ...

Page 25: ... like to have a Locate every half hour enter 30 in the box The time interval can range from one minute to four hours 240 minutes 5 In the Report Back Interval box enter the number of positions you would like to store before reporting back to our servers 6 Click the Set Breadcrumb button at the bottom of the page when you have set up the breadcrumbs you want 7 The time the Breadcrumb report will be...

Page 26: ...ogram Button for Call select the button number 1 through 5 to be programmed and input the phone number that you would like it to dial Once you submit your information we will configure the device over the air and within a few minutes the button you selected will be able to dial the phone number you just chose You can change the any of your programmed numbers at any time and as often as you wish Pr...

Page 27: ...f the list You can view older Locates in the history list by advancing to the next page You can also specify how many Locates you want to appear between 5 and 100 on each page in the box above the Locate list Location History Maps You can map any or all of the Locates in the Location History list To map Locates from the Location History list 1 Click the box on the left of any Locate or click the C...

Page 28: ... that may provide additional information on your Wherifone s location Both maps show the same area You can switch between the two options by clicking the tabs at the bottom of a map Street Map Once you have successfully located your Wherifone you will first see its location on a street map with its location indicated by a thumbtack You can control the view of the map in several ways Click the Zoom...

Page 29: ...e left side of the page when you click the Manage Account button on the site navi gation bar This is the area you use to manage your account update your contact information and specify features of your Wherifone Importantly this is how we know where you are so we can con tact you if there s an emergency The selections on the Manage Account menu are Edit Subscriber update or modify contact and bill...

Page 30: ...ou use to access the Location Service Center Since this number provides access to your account and the Wherifone functions we recommend you change your Security Code periodically Your Password can be as few as 4 and as many as 8 digits long and must be numbers only no letters spaces punctuation or other kinds of characters To change your Password 1 Click Edit Security Code in the Manage Account me...

Page 31: ...nde sired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installa tion This device generates uses and can radiate radio frequency energy and if not used in accordance with the instructions may cause har...

Page 32: ...s repairs or outages topo graphical and atmospheric conditions problems associated with the facilities of interconnecting carriers and other activities deemed necessary or appropriate by the third party providers of the wireless and GPS services The Service area cover age maps provided by Wherify may not accurately describe the current availability of Services at all times or at all locations in t...

Page 33: ...ted solely to the credit set forth above 58 less the highest amount allowed by law for any check or other instrument ten dered for payment and returned unpaid by a financial institution for any reason Customer will pay to WHERIFY the fees of any collection agency which may be based on a percentage at a maximum of 33 of the debt and all costs and expens es including reasonable attorneys fees and co...

Page 34: ...CLUSIONS MAY NOT APPLY TO YOU THIS CONTRACT GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE ARBITRATION WHERIFY and Customer shall use their best efforts to negotiate with each other in good faith to settle any dispute or claim arising from or relating to the Agreement If agreement is not reached within 30 days from date negotiations commenced Customer a...

Page 35: ... back to the Consumer after the completion of service under this limited warranty 7 The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable a The Product has been subjected to abnormal use abnormal conditions improper storage climatic environmental conditions unauthorized modifica tions unauthorized connections unauthorized repa...

Page 36: ...dise Authorization RMA number is required from WHERIFY WIRELESS Customer Service prior to the return of any product or component Please contact Wherify s Customer Service Department to acquire one they can be reached via phone fax or e mail Phone 877 943 7439 FAX 408 848 5784 E mail customerservice wherify com 3 Carefully pack shipping damage will nullify your warranty and send freight prepaid ade...

Page 37: ...mergency sending from Wherifone f Find your Wherifone g GPS Office buildings obscuring reception Satellite system Seeding your Wherifone h How to Activate Request a locate Requesting an Emergency from your Wherifone i Icon ID code Remove button l Locate s Logon Location Service Center Lock icon p Password or Password Primary Contact r Reminder phrase s Scroll Secondary contact Signal Strength u Us...