W11354852A
W11387123A-SP
®
/™ ©2019 All rights reserved. Used under license in Canada.
Top Load Washer Quick Start Guide
OPERATING INSTRUCTIONS
WARNING
Fire Hazard
Never place items in the washer that are dampened
with gasoline or other flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil
on it (including cooking oils).
Doing so can result in death, explosion, or fire.
WARNING:
To reduce the risk of fire, electric shock, or injury to
persons, read the IMPORTANT SAFETY INSTRUCTIONS, located in
your appliance's Owner's Manual, before operating this appliance.
NOTES:
Not all features and cycles are on all models, and control panel
appearance may vary.
If your model has a touch interface, the control panel features a
sensitive surface that responds to a light touch of your finger. To
ensure your selections are registered, touch the control panel with
your fingertip, not your fingernail. When selecting a setting or
option, simply touch its name.
If your model has physical buttons, make sure to press the button
firmly.
At cycle completion, your setting and option choices will be
remembered for the next cycle. However, if power to the washer
is lost, the settings and options will go back to the factory defaults.
Step 1. Add HE Detergent
NOTE:
See the “Adding Laundry
Products” section for more
information on adding HE
detergent, fabric softener, and/or
bleach.
Step 2. Load Clothes
For best results, load garments in
loose heaps evenly around basket
wall.
Step 3. Close Lid; then Select Cycle
and Settings
Step 4. Press Start/Pause/Cancel
Cycle Guide – Normal Cycle
For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best
performance are shown in
bold
. Not all cycles and options are available on all models. Not all settings and
options are available on each cycle.
NOTE:
All rinses are cold.
Items to Wash:
Cycle:
Temperature:
Description:
Cottons, linens, and
mixed-garment loads
Normal
Hot
Warm
Cool
Cold
Tap Cold
Use this cycle for normally soiled cottons
and mixed-fabric loads. A high spin speed
is the default for this cycle.
Online Ordering Information
For detailed installation instruction and maintenance information, winter storage, and transportation tips,
please see the Owner’s Manual included with your machine.
For information on any of the following items, a full cycle guide, detailed product dimensions, or for complete
instructions for use and installation, please visit https://www.whirlpool.com/owners, or in Canada
https://www.whirlpool.ca/owners. This may save you the cost of a service call.
However, if you need to contact us, use the information listed below for the appropriate region.
United States:
1–800–253–1301
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022–2692
Canada:
1–800–807–6777
Whirlpool Brand Home Appliances
Customer eXperience Centre
200–6750 Century Ave.
Mississauga, Ontario L5N 0B7
Button Descriptions
SOIL LEVEL (on some models)
Select the setting most suitable for your load. For heavily soiled and sturdy
fabrics, select Heavy Soil Level for more wash time. For lightly soiled and
delicate fabrics, select Light or Extra Light Soil Level for less wash time. A
lighter soil-level setting will help reduce tangling and wrinkling.
WASH TEMP
Wash Temp senses and maintains uniform water temperatures by
regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and soils being
washed. For best results, follow the garment label instructions using the
warmest wash water safe for your fabric.
Designed to use only HE High
Efficiency detergents.
NOTES:
On some models and cycles, warm and hot water may be cooler
than your previous washer.
Even in a cold- or cool-water wash, some warm water may be added
to the washer to maintain a minimum temperature. All rinses are
cold.
WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your washer.
Turn the knob to select a cycle for your laundry load. See online “Cycle
Guide” for detailed descriptions.
RINSE OPTION
Select the option most suitable for your load. Select Auto with Extra
Rinse, Deep Water Rinse, or Deep Water with Extra Rinse if using fabric
softener during a cycle. It ensures that fabric softener is added at the
correct time in the rinse for even distribution.
WATER LEVEL
Set the Water Level knob to the Auto Sensing setting and the washer
will automatically sense the appropriate water level for the load size and
type.
Set the Water Level knob to the Deep Water Wash setting and the
washer will automatically add more water to any cycle at any time during
the wash process.
NOTE:
Expect longer cycle times due to extended fill times when using
the Deep Water Wash option.
START/PAUSE BUTTON
Press to start the selected cycle. Press again to pause the cycle and
unlock the lid. Close the lid and press to restart the cycle. Press and
hold to cancel a cycle and pump out the water.
NOTE:
If the washer is spinning, it may take several minutes to unlock the lid.
PROGRESS LIGHTS
The Progress lights show the progress of a cycle. At each stage of the
process, you may notice sounds or pauses that are different from traditional
washers.
Sensing/Fill
When the Start/Pause button is pressed and the Water Level knob is set to
Auto Sensing, the washer will fill and begin sensing to determine load size
and balance. A short but noticeable pause in the cycle action occurs during
sensing. This is normal.
Once sensing is complete, the washer will fill to the appropriate level for the
detected load size and, on select cycles, agitation will occur during filling.
This, too, is normal. When the washer is done filling, it will begin the wash
phase of the cycle. To ensure that the most accurate load size is detected,
avoid
opening the lid during the “Sensing” phase.
NOTE:
Sensing and wash phases will be paused by opening the unlocked lid.
Close the lid to resume the cycle. If the lid is left open for more than 10
minutes, the washer will cancel the cycle and pump out the water.
Wash
The washer will fill to the correct water level based on the load size and the
Water Level selection. Certain cycles may agitate during the fill process to
boost cleaning. When the wash cycle begins, you will hear the HE agitator
increase speed. The motor sounds may change at different stages in the
wash cycle while the washer performs different wash actions.
NOTE:
The lid will automatically lock after the wash phase completes and
before the initial spinout occurs, and will remain locked for the rest of the
cycle.
Rinse
Certain cycles use a spray rinse, which adds water to the tub while the
basket spins. You may hear the motor turning on briefly (short hum) to
move the basket while filling. In some cases, you will hear sounds similar to
the wash cycle as the washer fills, rinses, and moves the load.
Final Spin
The washer spins the load at increasing speeds for proper water removal
based on the selected cycle and spin speed.
Cycle Complete
Once the cycle is complete, the lid will unlock and this light will come on.
Remove the load promptly for best results.
Lid Locked
The Lid Locked feature allows for higher spin speeds. When lit, the lid is
locked and cannot be opened without pausing the cycle. When the light is
off, the lid can be opened.
To open the lid after it has been locked, press Start/Pause/Cancel. The lid
will unlock once the washer movement has stopped. This may take several
minutes if the load was spinning at high speed. Press Start/Pause/Cancel
while the lid is closed to resume the cycle.
Adding Laundry Products
IMPORTANT:
Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-
sudsing and quick-dispersing to produce the right amount of suds for the best performance.
Adding HE detergent to basket:
Add a measured amount of HE detergent or single-
dose laundry packets into the basket. If using Oxi-
type boosters, color-safe bleach, or fabric softener
crystals, add to the bottom of the washer basket
before adding clothes.
NOTE:
Follow the manufacturer’s instructions to
determine the amount of laundry products to use.
Adding liquid chlorine bleach:
Do not overfill, dilute, or use more than
1 cup (236 mL). Do not use color-safe
bleach or Oxi products in the same
cycle with liquid chlorine bleach.
IMPORTANT:
The Rinse Option knob must be set to Auto with Extra
Rinse, Deep Water Rinse, or Deep Water with Extra Rinse when using
fabric softener in the fabric softener dispenser. This ensures that
fabric softener is added at the correct time in the rinse phase and is
evenly distributed.
Adding liquid fabric softener to dispenser:
Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric
softener based on your load size. Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the
underside of the rim. See Max Fill line arrows.
Adding liquid fabric softener manually to wash load:
During the final rinse, wait until the washer has completed filling and press the Start/Pause button to pause the washer. Lift the lid
and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the
lid and press the Start/Pause button again to start the washer. Always follow manufacturer’s directions for correct amount of fabric
softener based on your load size.
