WILSON PRO ENTERPRISE 4300, Installation Manual

Page 1: ...ENTERPRISE 4300 4300R A Wilson Electronics Brand wilsonpro com 866 294 1660 Installation Guide In Building Cell Signal Amplifier with Multi Tower Targeting MTT Technology ...

Page 2: ...nts 1 About The Enterprise 4300 4300R 2 Additional Features 4 Installation Diagram 5 Menu System 8 WilsonPro Cloud 17 Local Ethernet Configuration Utility 34 Safety Guidelines 42 Specifications 44 Warranty 45 Index ...

Page 3: ...Directional Antenna 314411 Dome Antennas qty 4 304412 Dome Antennas qty 4 304412 100 ft Wilson400 Cable qty 5 952300 100 ft Wilson400 Cable qty 5 952300 2 ft Wilson400 Cable 952402 2 ft Wilson400 Cable 952402 50 Ohm Lightning Surge Protector 859902 50 Ohm Lightning Surge Protector 859902 Enterprise 4300 SKU 460152 Enterprise 4300R SKU 460153 Package Contents ...

Page 4: ...proved indoor coverage Remote system monitoring Connects to WilsonPro Cloud service via internal pre activated LTE modem or Ethernet High max downlink power 17 dBm per port for up to 100 000 sq ft coverage with a strong 5 bar outside signal High max uplink power up to 26 dBm will reach distant cell towers In Building Cell Signal Amplifier Systems Enterprise 4300 4300R ...

Page 5: ...itional hardwired Ethernet port The wireless LTE connection is included in the annual WilsonPro Cloud subscription so no additional Internet connection is required The Enterprise 4300 4300R cell signal amplifier systems also incorporate Wilson Electronics state of the art XDR eXtended Dynamic Range technology that prevents signal overload conditions which can in accordance with regulations force t...

Page 6: ...es for simple installation Onboard Software for Intelligent Control The amplifier is automatically controlled by onboard software ensuring connectivity throughout large spaces and multi story buildings The amplifier will adjust its gain level up or down as required by the conditions of the immediate signal environment Color LCD Touch Screen The Enterprise 4300 4300R systems utilize a color LCD tou...

Page 7: ...ferent bands are located in different directions Outdoor directional antennas can be pointed to provide maximum cell coverage for each band Inside Antenna Outside Antennas 700 MHz Cell Tower 800 MHz Cell Tower 1700 2200 MHz Cell Tower Inside Antenna Amplifier Inside Antenna Inside Antenna Note A Wilson Lightning Surge Protector is recommended for all building installations Make sure the protector ...

Page 8: ...ion in which cell towers for different bands are located in the same direction Outside Antennas 700 2200 MHz Cell Tower Inside Antenna Amplifiers Note The Enterprise 4300 4300R is configured to common mode by default Inside Antenna Inside Antenna Inside Antenna INSTALLATION DIAGRAM cont Common Mode ...

Page 9: ... of an enhanced cloud management and monitoring solution Once the AC power cable and antenna cables are connected scan the QR code on the Quick Registration Card to add the amplifier to your WilsonPro Cloud account For detailed instructions see the WilsonPro Cloud section Post Install Setup hand tighten ONLY power supply Ethernet USB location power supply scan the QR code for quick registration sc...

Page 10: ...s band gain reduction because of an oscillation condition Reposition antennas increase separation between indoor and outdoor antennas and point in opposite directions and then reboot turn the unit off on the Enterprise 4300 4300R system to reactivate the band and maximize performance When adequate separation is achieved the yellow lights will return to green upon reboot Note when the light is yell...

Page 11: ...eposition antennas increase separation between indoor and outdoor antennas and point in opposite directions and then reboot turn the unit off on the Enterprise 4300 4300R system to reactivate the band and maximize performance When adequate separation is achieved the red light s will return to green upon reboot Gray indicates band has been disabled MENU SYSTEM cont ...

Page 12: ...s represented by tabs Tap the tab heading to view each Settings Screen General settings below Note Bands and Ports are disabled or enabled from the Cloud or Local Amplifier Configuration Utility only Tap Settings Icon in the lower right corner to view the Settings Screen Settings Screen ...

Page 13: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 11 Ethernet Settings Tab Modem Settings Tab MENU SYSTEM SETTINGS SCREEN cont ...

Page 14: ...tion Utility is not accessible e g if the communication preferences are set to LTE Only The reset function will change the communication preferences to LTE Preferred w Ethernet Backup It will also reset the login credentials for the Local Configuration Utility to factory defaults Common Mode is configured from the Local Amplifier Configuration Utility and should be set when using a single Outside ...

Page 15: ...ration Split Mode is configured from the Local Amplifier Configuration Utility and should be set when using separate Outside Antennas for Band 4 25 Band 5 and Band 12 13 To go back to the Home Screen tap on the Home Icon in the lower right corner MENU SYSTEM SETTINGS SCREEN cont ...

Page 16: ...ISE 4300 4300R 14 To view specific band information such as the strength of the received uplink down link signal outside signal strength and amplifier gain status tap the desired band on the home screen Oscillation Example Band Status Screens ...

Page 17: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 15 Shutdown Example MENU SYSTEM SETTINGS SCREEN cont ...

Page 18: ...PLIFIER ENTERPRISE 4300 4300R 16 The three icons in the upper right provide status related to the Ethernet connection Cloud connection and USB device if inserted Ethernet Status Icon Connectivity Status Screens Cloud Status Icon ...

Page 19: ...ps cloud wilsonpro com Simply log in using your email address and password Enterprise 4300 4300R connects to WilsonPro Cloud via the internet through a traditional RJ 45 hardwired Ethernet connection or via LTE connection through the outside antenna The default setting is Ethernet Preferred gives priority to Ethernet but will switch to LTE if Ethernet is not connected NOTE The LTE modem and SIM ca...

Page 20: ... have not been acknowledged After an alert is acknowledged it is no longer included in this chart Total Amplifier Status represents the current near real time status of all amplifiers associated with your account Customer Dashboard WILSONPRO CLOUD cont Adding a Customer To create a new customer from the Dashboard screen click on NEW CUSTOMER NOTE If you don t already have a WilsonPro Cloud account...

Page 21: ... will appear on the dashboard page below the alert and status summary with a default location Primary Secondary Contact A point of contact for the Customer These fields in this section are required Monitor Individual s assigned to track performance of amplifier s See next section if a Monitor has not been created Customer Information This section is pertaining to the business organization utilizin...

Page 22: ...nitor has not been created click on NEW MONITOR at the top of the webpage Installer Integrator can assign Monitors to track the performance of the amplifier s A Monitor can be made Administrator who can see all information within the account and create additional Monitors Enter information and click SUBMIT ...

Page 23: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 21 WILSONPRO CLOUD cont Creating an Additional Customer Location To create an additional customer location click VIEW Then click ADD NEW LOCATION ...

Page 24: ...PLIFIER ENTERPRISE 4300 4300R 22 WILSONPRO CLOUD ADDING A CUSTOMER LOCATION cont Enter information and click SUBMIT NOTE Customer Information and Primary Contact fields are required these must be populated before submitting page ...

Page 25: ...LL SIGNAL AMPLIFIER 23 WILSONPRO CLOUD cont Adding an Amplifier On the dashboard page find the customer location you would like to add the amplifier and click VIEW Add an amplifier name An example Hotel Lobby etc Then click ADD AMPLIFIER ...

Page 26: ...FIER cont Click SCAN AMPLIFIER QR CODE located on Quick Setup Card which is in the plastic sleeve on the amplifier The serial number and MAC address will autopopulate after scanning QR code Click LOOK UP SERIAL NUMBERS NOTE The serial number and MAC address fields can be populated manually ...

Page 27: ...4300R IN BUILDING CELL SIGNAL AMPLIFIER 25 WILSONPRO CLOUD cont Amplifier Metrics Now that the amplifier s have been added to the location click VIEW to view details about the amplifier Click VIEW in the amplifier list ...

Page 28: ...D AMPLIFIER METRICS cont The Band Details table above shows per Band performance metrics In addition Bands can be disabled and re enabled as well as viewing the Band History WARNING Disabling bands could disconnect the LTE connection and prevent communication with the cloud ...

Page 29: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 27 The Band History screen provides performance and signal level histories WILSONPRO CLOUD AMPLIFIER METRICS cont ...

Page 30: ...ation Details screen for all amplifiers for that location Alerts are also displayed on the Amplifier Details screen for that particular amplifier To acknowledge and remove the alert from the lists choose the alert and click SUBMIT ACKNOWLEDGEMENT An additional prompt will be displayed indicating alert will be moved to Alert History ...

Page 31: ...ILSONPRO CLOUD ALERTS NOTIFICATIONS cont To view past alerts that have been removed from the list click VIEW ALERT HISTORY To set which amplifier conditions will result in an alert click CONFIGURE ALERTS this can be done from the Amplifier Details screen as well ...

Page 32: ...nt Select individual multiple or all conditions to change the priority level of all selected alerts click UPDATE after modifying the conditions These alerts which can be set as notifications and then will be pushed to SMS text and email To configure Alert notifications click CONFIGURE NOTIFICATIONS ...

Page 33: ...Alert notifications for this Location to be sent to Recipients These Recipients can either be Monitors registered in the system or other Recipients identified by email or phone To add or delete Recipients click on the You can also choose which priority level of alerts generates a notification Click UPDATE when completed ...

Page 34: ... CELL SIGNAL AMPLIFIER ENTERPRISE 4300 4300R 32 WILSONPRO CLOUD cont Antenna Tuner Tool To optimize a signal you can use the Antenna Tuner Tool to help orient an antenna Click ANTENNA TUNER from the menu drop down ...

Page 35: ...tegrator installer to get nearly real time signal information on a handheld device while making outside adjustments to the donor antenna The antenna tuner tool is refreshed every 10 seconds Select from the drop down Customer Location Amplifier and click CAPTURE CURRENT VALUES Capture and labeling antenna position can be completed here ...

Page 36: ...ssary to use this utility if you wish to CHANGE a communication setting The default setting of Ethernet preferred LTE backup is almost always the best setting to use Cat 5 6 cable If the Installer Integrator wishes to change this setting a laptop computer must be connected to the 4300 4300R via a Cat 5 6 cable to the Ethernet port on the amplifier After connecting the network icon on the amplifier...

Page 37: ...RNET CONFIGURATION UTILITY cont Type wilsonproconfig into the web browser A login will be displayed type the following Username admin Password admin On the Local Amplifier Configuration Utility page you can select AMPLIFIER COMMUNICATIONS and SYSTEM to set configurations ...

Page 38: ...enna Configuration COMMON SPLIT MODE Note Once you make changes to either the Band Enable or Communication Settings you must wait at least 30 seconds before power cycling the unit or the new settings will not be stored You can navigate through the site by clicking on the Settings Status and Antenna Tuner icons located on the left then selecting AMPLIFIER COMMUNICATIONS or SYSTEM AMPLIFIER COMMUNIC...

Page 39: ...IGURATION UTILITY cont Click on then COMMUNICATIONS Communications Preferences and Ethernet changes can be made here Click on then SYSTEM set password for local amplifier this password is unrelated to WilsonPro Cloud Service reboot amplifier and restore system to factory default ...

Page 40: ...PLIFIER ENTERPRISE 4300 4300R 38 LOCAL ETHERNET CONFIGURATION UTILITY cont Click on then AMPLIFIER view overall status of amplifier WilsonPro Cloud LTE connection Ethernet conection USB connection and power levels for each band ...

Page 41: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 39 Click on then SYSTEM view overall system details LOCAL ETHERNET CONFIGURATION UTILITY cont ...

Page 42: ...AL ETHERNET CONFIGURATION UTILITY cont Click on to use the ANTENNA TUNER to assist with orienting the antenna Click CAPTURE CURRENT VALUES and enter an optional label for antenna position to record measurements These steps can be repeated as many times as you like ...

Page 43: ...ENTERPRISE 4300 4300R IN BUILDING CELL SIGNAL AMPLIFIER 41 Notes NEED HELP support wilsonpro com 866 294 1660 ...

Page 44: ...umer register signal booster html AT T https securec45 securewebsession com attsignalbooster com U S Cellular http www uscellular com uscellular support fcc booster registration jsp FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC 2 1 05 SEE BELOW http www ic gc ca eic site smt gst nsf eng sf08942 html This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless pr...

Page 45: ...ed Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device 314411 Wide Band Directional Antenna Outside Antenna 952300 100 ft Wilson400 Cable for Outside Antenna 304412 Dome Antenna Inside antennas 952300 100 ft Wilson400 Cable for Inside Antennas 859902 50 Ohm Lightning Surge Protector 95...

Page 46: ...y band or if the Signal Amplifier detects an oscillation the Signal Amplifier will automatically turn the power off on that band For a detected oscillation the Signal Amplifier will automatically resume normal operation after a minimum of 1 minute After 5 five such automatic restarts any problematic bands are permanently shut off until the Signal Amplifier has been manually restarted by momentaril...

Page 47: ... the product This warranty does not apply to any Signal Amplifiers determined by WilsonPro to have been subjected to misuse abuse neglect or mishandling that alters or damages physical or electronic properties Replacement products may include refurbished WilsonPro products that have been recertified to conform with product specifications RMA numbers may be obtained by contacting Customer Support D...

Page 48: ...ents go to weboost com us patents NOT AFFILIATED WITH WILSON ANTENNA 3301 East Deseret Drive St George UT www wilsonpro com support wilsonpro com Copyright 2019 Wilson Electronics All rights reserved Wilson Electronics products covered by U S patent s and pending application s For patents go to weboost com us patents NOT AFFILIATED WITH WILSON ANTENNA A Wilson Electronics Brand GDE000150_4300 4300...