Xiamen Hanin Electronic Technology HM-A400, User Manual

Page 1: ...Mobile Printer HM A400 USER MANUAL Rev 1 2 Xiamen Hanin Electronic Technology Co Ltd ADD 5F 8 Aide Airport Industrial Park Huli District Xiamen China Tel 400 806 9290 Web www hprt com...

Page 2: ...rsion Jiang Liping Hong Rui Lin Yang 1 1 2019 12 30 A Delete the descriptions of Notes about battery pack B Modify Density P8 C Modify Wi Fi connection status P11 Chen Hua Hong Rui Lin Yang 1 2 2020 0...

Page 3: ...nter could result in a fire Never attempt to repair the printer yourself Also do not disassemble or modify the product Doing so could lead to injury fire or electric shock Do not touch the tear bar Th...

Page 4: ...rinting quality may suffer if the thermal head heating element becomes soiled by being touched with your hands Do not touch the thermal head heating element There is a risk of damage to the driver IC...

Page 5: ...ce that produces a strong electromagnetic field Keep the printer sufficiently removed from heaters and other sources of heat Use the printer in a clean low humidity environment that is free from dust...

Page 6: ...by Sleep Mode 13 4 General Specification 14 5 Troubleshooting Guide 17 5 1 Printer Failure 17 5 2 Printing Failure 17 6 Cleaning the Printer 18 6 1 Cleaning Thermal Print Head 18 6 2 Cleaning Sensor a...

Page 7: ...ete Printer 43 8 3 4 Connection Test 44 8 4 Functions 45 8 4 1 Print Self Information 46 8 4 2 Download Fonts 47 8 4 3 Parameter Configuration 48 8 4 4 Command Test 49 8 4 5 WIFI Configuration 50 8 4...

Page 8: ...ies applying to waybill printing in packet collection The features are as follows 1 2 meter drop proof Compatible with main delivery company APP Support to charge by power bank Printing is more clearl...

Page 9: ...r is packaged with the following accessories If any of these accessories is broken or missing please contact the dealer that you bought the product Note 1 The AC adapter varies by local or region 2 Th...

Page 10: ...HM A400 User Manual 3 1 2 Appearance and Components...

Page 11: ...ack 2 1 1 Charging the Battery Plug in socket with USB charging When the power of battery pack is 15 there will be low power warning shown on the screen It powers off automatically when continues prin...

Page 12: ...ault XXXX is the last 4 digits of the Bluetooth address Notes 1 HM A400 has two Bluetooth modes a One is Bluetooth Ver3 0 with PIN for Android or Windows system PIN and Device name can be changed thro...

Page 13: ...Note 1 The paper guide is adjustable which can hold the paper roll of different specifications 2 When the irregular rotating shaft faces down the paper guide is adjustable When the irregular rotating...

Page 14: ...e paper outlet slot while printing is in progress nor put your hand into the outlet even when printing is not in progress The paper cover can be opened when replacing the paper be careful not to place...

Page 15: ...h closed cover On Off Standby time Power off time Self test page printing Port information printing Label learning Wi Fi Off STA AP Bluetooth Off On Command set CPCL ESC Factory Setting Yes No Quit th...

Page 16: ...192 168 1 1 SSID is HM A400_AP xxxx last four digits of WiFi Mac After the PC or other mobile device has been connected to the printer successfully users can click below link or scan the QR code on t...

Page 17: ...EED Button When the printer is on paper can be fed manually by pressing and holding FEED button for more than one second In Menu Setting mode the FEED button can be used to switch and confirm the curr...

Page 18: ...er Manual 11 Bluetooth connection status Bluetooth unconnected Bluetooth connected successfully Wi Fi connection status Wi Fi is turned off Wi Fi AP mode Wi Fi STA mode STA mode connection failed or s...

Page 19: ...al once cycle The paper runs out Long beeping once short beeping once cycle TPH is over temperature Short beeping twice Enter quit the menu Long beeping once Bluetooth Wi Fi is connected successfully...

Page 20: ...e firmware version communication mode 3 The self test will finish automatically The printer will be ready to receive data after the self test finishes 3 3 Instruction for Standby Sleep Mode The printe...

Page 21: ...mm Paper Direction Upward Communication Interface Standard USB Type C Bluetooth 4 0 BLE 2 1 EDR Optional Wi Fi 802 11 b g n Detection Sensors Cover open sensor out of paper sensor black mark sensor ga...

Page 22: ...90 RH non condensing Physical Characteristics Dimension L W H 144 105 58 5mm Weight 0 48kg Certification CCC SRRC CE FCC MFi WARNING Please use the recommended thermal paper or same quality paper oth...

Page 23: ...HM A400 User Manual 16 Dimensions External Dimension 144 L 105 W 58 5 H mm Weight 0 48kg...

Page 24: ...return the printer with its package 5 2 Printing Failure Problem Cause Remedy No printing The roll paper is loaded upside down Install the roll paper properly Partly not printed Printer cover is not c...

Page 25: ...ad take care not to touch the heated portion of the print head Print head is susceptible to damage from static electricity etc So it is strongly recommended to wear hand gloves during cleaning progres...

Page 26: ...Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit 7 2 Windows Driver Preparation The installation file name is HPRT Mobile Printer Driver LOG vX X X X exe E g HPRT Mobi...

Page 27: ...HM A400 User Manual 20 3 Choose I accept the agreement and click Next 4 Click Next...

Page 28: ...d type of port USBxxx is for USB port COMx is for serial port LPTx is for parallel port and click Next NOTE If printer is already connected with computer by USB port it only needs to click Install the...

Page 29: ...nstallation 7 After installation the icon will be found in Start Devices and Printers NOTE If you already installed the driver No matter what kind of port when you connect the printer with computer it...

Page 30: ...HM A400 User Manual 23 7 4 Detailed Windows Driver Setting 7 4 1 Printing Preferences 1 Click Start Devices and Printers Right click HM A400 and choose Printing preferences...

Page 31: ...HM A400 User Manual 24 2 According to different needs set up the paper...

Page 32: ...HM A400 User Manual 25 Click Paper Name and choose the paper type...

Page 33: ...HM A400 User Manual 26 Click Manager Set up the custom paper...

Page 34: ...HM A400 User Manual 27 Choose Rotate or Effect showed in the Preview For example choose Mirror effect showed as below...

Page 35: ...HM A400 User Manual 28 Click Advanced to set up Save Paper Feed Paper Custom Command Density and Media Type Save Paper Feed Paper...

Page 36: ...HM A400 User Manual 29 Custom Command Density...

Page 37: ...HM A400 User Manual 30 Media Type 3 Set up the watermark...

Page 38: ...HM A400 User Manual 31 4 Set up halftone 5 After finishing all the settings of printing preferences click OK to save it...

Page 39: ...0 User Manual 32 7 4 2 Other Settings 1 Click Start Devices and Printers Right click HM A400 and choose Printer properties 2 Click General Print Test Page and printer will print labels with current se...

Page 40: ...HM A400 User Manual 33 3 Click Ports and choose the port needed...

Page 41: ...HM A400 User Manual 34 4 Click Advanced and set up as need...

Page 42: ...HM A400 User Manual 35 7 5 Uninstalling the Driver 1 Double click the driver icon choose Uninstall printer driver and click Next 2 Click Next...

Page 43: ...HM A400 User Manual 36 3 Choose Yes 4 Click OK to finish uninstalling...

Page 44: ...Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windo...

Page 45: ...ol Warning Under different operating system the screen has slight difference Please operate it according to the tips Take Windows 7 as example Unzip the compressed package file then open the folder cl...

Page 46: ...HM A400 User Manual 39 8 3 1 Add Printer 1 Click Add Printer...

Page 47: ...HM A400 User Manual 40 2 Choose the right printer model and port type then click OK 3 Add printer is finished...

Page 48: ...HM A400 User Manual 41 8 3 2 Modify Printer 1 Choose the printer which you want to modify in the list then click Modify Printer...

Page 49: ...HM A400 User Manual 42 2 Choose the new model and new port then click OK 3 Modify Printer is finished...

Page 50: ...HM A400 User Manual 43 8 3 3 Delete Printer 1 Choose the printer which you want to delete in the list then click Delete Printer 2 Click OK then the printer is deleted...

Page 51: ...cessful it will appear the following window If the connection is unsuccessful please connect the printer with computer Note 1 Make sure printer is connected with computer and power on 2 Make sure prin...

Page 52: ...Manual 45 8 4 Functions The function of this printer utility is as follows Click the button and printer will execute the appropriate action Note The following display differs depending on the model y...

Page 53: ...HM A400 User Manual 46 8 4 1 Print Self Information 1 Click Print Self Information and the printer will print out the setting information...

Page 54: ...HM A400 User Manual 47 8 4 2 Download Fonts 1 Click Download Fonts 2 Click Download Fonts choose the font from existing files and click Download...

Page 55: ...uration 1 Click Parameter Config 2 Set up Paper Type Print Density Feed After Head Close Stand by Time Power Down Time Feeding Length after Location Print Distance of First Page and Protocol Type as n...

Page 56: ...HM A400 User Manual 49 8 4 4 Command Test 1 Click Command Test 2 Load file or input the data in the input box and click Send to print the test text...

Page 57: ...HM A400 User Manual 50 8 4 5 WIFI Configuration 1 Click WIFI Config 2 When choose Enable for WIFI State AP for WIFI Mode it shows as below Set up as need...

Page 58: ...HM A400 User Manual 51 3 When choose Enable for WIFI State STA for WIFI Mode it shows as below Set up as need 4 Click Set to save the setting and the printer will shut down automatically and restart...

Page 59: ...HM A400 User Manual 52 8 4 6 Bluetooth Function Setting 1 Click Bluetooth Function Setting 2 Click Read to get the current Bluetooth state If the state is Disable it shows as below...

Page 60: ...HM A400 User Manual 53 3 If the state is Enable you can set up Bluetooth Name Password Simple Pairing and Applet Function shown as below...

Page 61: ...HM A400 User Manual 54 8 5 Firmware Update 1 Click Firmware Update...

Page 62: ...HM A400 User Manual 55 2 Select the existing file and click Download 3 Update succeed and the printer will be restarted...