Yealink VP-2009, Getting Started Manual

Page 1: ...ce and all IP video conversation for business or family users In this User Guide you will find everything you need to quickly use your IP Video Phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s decl...

Page 2: ...stomizing Your Phone 13 Powering Up the Videophone 13 The Idle Interface 13 Check the Status 13 Basic Settings 14 Personalize 14 Sound 16 Date Time 18 Security 19 Screen Saver 20 Screen Saver 20 Wallpaper Manage 21 Call Feature 22 Forward 22 Call Waiting 23 Auto Answer 24 Dial Plan 25 Speed Dial 27 Key As Send 28 Directory 29 Add Contact 29 Search Contact 32 Edit Contact 32 Delete Contact 35 Clear...

Page 3: ...nswering an incoming call 46 Refuse a call 47 DND 47 During an Active Call 47 Audio Video Switch 47 Mute 48 Call Hold 48 Call Transfer 48 Message 49 Using the Advanced Phone Functions 51 Account Settings 51 Basic Settings 51 Audio codecs 51 Video codecs 52 Advanced Settings 53 Network Setting 54 WAN 54 BandWidth 54 Maintenance Tasks 55 Administrator Mode 55 Administrator User Password 55 Factory 5...

Page 4: ...IP Video Phone Getting Started 1 Getting Started Packing List The following components are included in your package IP Video Phone VP 2009 Power Adapter Handset Handset Cable ...

Page 5: ...ne cord is only available for the model VP 2009 with PSTN connectivity Please unpack the product package with caution inspect the items closely If you find any damaged item please contact your IP Video phone reseller immediately Also please keep the box and packing material for future use in the event of future shipments ...

Page 6: ...low Note Headset is not included in the packing list Should be purchased separately 2 Connect Network and Power There are two ways for network and power source connections You can connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use ...

Page 7: ... cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below ...

Page 8: ...t contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inacce...

Page 9: ... require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Click Setting WAN Option to enter the internet relating configuration page Account Settings Click Setting Account to configure the account You can refer to the above Configuring vi...

Page 10: ...Indication LED It will show the power status it will be on if the phone is powered off if the phone is power off Video Camera Used for electronic motion picture acquisition Context sensitive Soft keys There are four soft keys F1 F2 F3 and F4 Each key performs a specific function indicated by a corresponding icon displayed near the bottom edge of the screen The specific function is assigned by the ...

Page 11: ...u need to be in lower case mode or upper case mode respectively The current mode is indicated by one of the following icons shown on the LCD screen All letters and numbers Numeric Letters in lower case Letters in upper case Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions 1 Move to select a menu item or a menu entry 1 Move to select a menu item...

Page 12: ...l out the chosen record Speakerphone Key This button is to let you make answer a call in speakerphone mode or switch between the speakerphone mode and handset mode during a call LED Instruction Table 1 Event Indication LED LED Status Description Blinking green Power is on but there are some problems registration failure the network is unavailable or there is a missed call or message to the extensi...

Page 13: ...twork Status Available Network Status Unavailable Network Status Limited Account register successful Account register failed Missed calls Call in Call out In handset mode In speaker mode In headset mode USB flash device detected SD memory card detected SD memory card is write protect Call mute Call hold Voicemail Always forward Busy forward NO answer forward DND Do not Disturb ...

Page 14: ... interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status Version Network Account Call Features Forward Call Waiting Auto Answer Dial Plan Speed Dial Key as Send Basic Phone Functions Lan...

Page 15: ... table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin ...

Page 16: ... any keys or turn off the videophone The Idle Interface Check the Status You can view the status of your phone using the phone interface or the web interface You can review the following options Version Software Version Hardware Version Network IP Address Mac Address WAN Port Type and Link Status Accounts Display Name Phone Number Server and Status To check the Phone Status via phone interface 1 C...

Page 17: ... Status via web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password is admin choose Status directly to check the status Basic Settings Personalize This option includes the following parameters Language English Simplified Chinese Turkish Korean and Russian ect Call Option Voice or Video Local Video Open or Close ...

Page 18: ...able languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs To change the language via phone interface 1 Click Setting Personalize Language 2 Scroll through the list of available languages 3 Press the Save soft key when the desired language is highlighted The language appears on the gra...

Page 19: ...e the different language you need to reboot the phone Local Video Define whether to open the local video To change the call option via phone interface 1 Click Setting Personalize 2 Press Up Down button to choose Local Video press OK to pop up the pull down menu choose Open or Close as the default call mode 3 Press OK to confirm the change Note When you close the local video other can not see you b...

Page 20: ...wn menu press Up Down to choose a preferred ring tone then press OK to confirm the change 3 Ring Volume Choose Ring Tone Volume option then click or button to adjust the ring volume 4 Talking Volume Choose Volume Talking option then click or button to adjust the talking volume 5 Press F1 to save the changes and get back to Setting page ...

Page 21: ...table level Note The volume can only be adjusted via phone interface Date Time The time and date appears on the idle screen of the IP video phone If the phone can not obtain a time and date from the time server please contact your system administrator to check whether the date and time server are correct You can set the time manually or via the NTP server which is used to synchronize the time Conf...

Page 22: ... then choose and fill in the Date and Time option 5 Press Save soft key to save the changes and get back to Setting page To change Time and Date via web interface Choose Phone Preference to do the relating changes You can also change the NTP Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail No...

Page 23: ...ord is Admin 3 Press F1 to save the change or press F4 to cancel the operation and return to the Setting Page Screen Saver In the Desktop status click Screen Saver option to enter the configuration interface Screen Saver Configure Screen Saver via phone interface 1 Click Setting Screen Saver option to enter the configuration page ...

Page 24: ...e 5 Press the Save soft key to save your changes Note 1 If there is USB flash device plugged into the USB port and there is a AD folder under the root and the folder of video files that meet the conditions it will automatically play the video files in the USB after you opened the video screen saver or manually play it 2 In the Screen Type it have video and photo type option it will display the vid...

Page 25: ...view F2 to delete F3 to import 6 Back To exit and return to Desktop Setting page Call Feature Forward Call forward is a feature that redirects your incoming calls to another phone number when your phone is unavailable or you are inconvenient to answer it This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The IP video phone supports 3 kinds...

Page 26: ... Call Forward via web interface Choose Phone Forward to do the relating changes Please refer the above configuration information Call Waiting Call Waiting lets you know who is calling you when you are busy Don t feel like answering the other line Don t worry just let the call go to voicemail and respond at your convenience With Call Waiting you will never miss an important call To set call waiting...

Page 27: ...w call is coming during an active call the device will sound a Du and the LCD indicates the incoming call the caller will hear the ring back tone Auto Answer A feature that enables your phone to accept incoming calls even if you are inconvenient In auto answer mode it will establish a call whenever the telephone rings To set auto answer function via phone interface 1 In desktop status click Call F...

Page 28: ...a new call comes in the device will auto answer it after the specific period which is set in the Auto Answer Type Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 057...

Page 29: ...he click to save the changes Then the record will appear in the dial plan list on the left 3 In the dial plan list press Up Down button to choose a dial plan record to edit press F3 to delete the record and press F4 to return to the Call Feature page To set dial plan rules via web interface 1 Choose Phone Dial Replace ...

Page 30: ...eed Dial to enter 2 On the left there are 20 DSS keys available make your choice in the list 3 On the right set the Type account and extension for the chosen DSS key 4 For the Type option Line and Speed Dial options are available for choose The default configuration for each key is N A which means the key hasn t been set for any functions 5 This Video phone can support up to 4 accounts in the pull...

Page 31: ...9 Click the corresponding line key for example 23 to enter the dial up interface enter the number to dial out Key As Send Users can set a specific button or to active as the send button To set the send key via phone interface 1 In desktop status click Call Feature Key As Send to enter 2 press OK to pop up the pull down menu and choose a preferred option then ...

Page 32: ...Directory You can store a large number of contacts in the directory of your video phone s directory You can add edit delete dial or search for a contact in this directory Add Contact Search a contact via phone interface 1 Click Directory Options Add option to enter the configuration page ...

Page 33: ...ur Phone 30 2 Press Up Down button to choose and fill in different options in the Ring and Group options press OK to pop up the pull down menu choose your preferred options then press OK to confirm 3 Select an image for the contact ...

Page 34: ... and get back to the previous page Note You can not save a record when all of the input frame is empty Add a contact via web interface 1 Choose Contacts 2 Enter the Display Name SIP Name Office Number Mobile Number Family Number and Group Name then click the Insert button to add the record ...

Page 35: ...or example pressing the number button 2 once you can enter the number 2 and double click it it will change to the letter a With the clicking time increase corresponding letters of b c and A B C will be typed so do the other DTMF keys Pressing key you can delete the input letters or numbers 2 In the Search page if you press the function keys for example press the options button it will turn to the ...

Page 36: ... then press OK button to confirm 4 After the edition press the Save soft key to save your changes Edit a contact via web interface 1 Click Contacts option to enter the configuration page 2 Choose a record and then click the option you want to change For example if you want to change the display name of contact 789 just the click it and input the right name 3 Click the Save button to save your chan...

Page 37: ...utton to enter the edition page 3 Click the Group option to open the pull down menu and choose Black List option 4 Press the F1 to save your changes Note If a contact has been moved to the blacklist then the call from this contact will not get through Move a contact to the blacklist via web interface 1 Click Contacts option to enter the configuration page 2 Choose a record and click the Group Name...

Page 38: ...a contact record via phone interface 1 Click Directory Options then use the Up Down navigation keys to choose a record you want to delete 2 Click Delete option to pop up the dialog reminding Delete the contact 3 Click to confirm the operation or click to cancel the operation Delete a contact via web interface ...

Page 39: ...ar the phonebook via phone interface 1 Click Directory Options Clear option to pop up the dialog reminding Clear all contacts 2 Click to confirm the operation or click to cancel the operation Note When you click to confirm clear all contacts the phone default is clear the current group Group Manage Add group Add groups via phone interface 1 Click Directory Options Group Manager New option to enter...

Page 40: ...onfirm the operation or click to cancel Edit group Edit a group via phone interface 1 Click Directory Options Group Manage option to enter the configuration page 2 Press the Up Down navigation keys to choose a group you want to edit in the left side then the input box on the right will show the corresponding Group Name and ...

Page 41: ...one in the pull down menu 5 After the edition click to confirm the changes or click to cancel the operation Note Can not modify the key groups the blacklist and Anonymous Delete Group Delete a group via phone interface 1 Click Directory Options Group Manager option to enter the configuration page 2 Press the Up Down navigation keys to choose a group you want to delete 3 Press Delete soft key to po...

Page 42: ...o confirm the changes or click to cancel the operation Note Can not delete the key groups the blacklist and Anonymous Export Contact list Export Contact List via web interface 1 Choose Contacts 2 Click the Export button to export the contact list Note ...

Page 43: ... Out 1 Click Directory Account option to enter the configuration page 2 The registered accounts will be shown on the right side clicking the corresponding one to dial out the chosen contact directly by this account Call History View the call history 1 Click Call History option to review the call list ...

Page 44: ...call F3 to add this record to contact and F4 to exit Dial back from the call history 1 Click Call History option to enter the call list interface 2 Use the Left Right navigation keys to highlight a group 3 Use the Up Down navigation keys to highlight a record you want to dial back 4 Clicking the account icon on the right you can dial back the chosen contact directly in the default call mode Also y...

Page 45: ...oose a record you want to edit and click Add button to enter the edition interface 3 Press Up Down button to choose and fill in different options in the Ring and Group options press OK button to pop up the pull down menu choose your preferred options then press OK to confirm 4 After the edition press the Save softkey to save your changes ...

Page 46: ...istory option to enter the call list interface 2 Choose a record you want to delete 3 Click Delete option it will pop up a frame shown as 4 Click to confirm the delete operation or click to cancel Clear the call history Clear the call history via phone interface 3 Click Call History Options Clear option to pop up the dialog reminding Clear All Records ...

Page 47: ... you click to confirm clear all records the phone default is clear the current group Media In the Desktop status click Media option to enter the menu interface There are two operations for users choose to use One is Play Photo another is Play Video Which option you choose the phone will play the corresponding photo or video ...

Page 48: ...IP Video Phone Using the Basic Call Functions 45 ...

Page 49: ...mber you want to call or 2 Click the Directory option use the navigation button to highlight your choice or 3 Click the History option use the navigation button to highlight your choice or Then Press F4 to switch between the SIP video call and SIP voice call Press F1 to choose a account to call out Press OK to call out in the default call method Press button to dial out Note When the contact has m...

Page 50: ...all Press to refuse the incoming call directly DND Press to active DND Mode when the phone is idle The display will show the icon and further incoming calls will be rejected Press it again to deactivate DND mode During an Active Call Audio Video Switch There are several ways to operate the current audio video conversation 1 Shift between audio and video During a call click Voice Call or Video Call...

Page 51: ...t key to retrieve the call Call Transfer You can click Transfer button to customize your phone on an conversation is transferred to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attend Transfer To Blind Transfer via phone interface 1 A and B is on an conversation A press the Transfer hot key to ...

Page 52: ...an conversation A press the transfer hot key to put B on hold then A can dial a new number C and press the OK SEND button or click button to call out 2 While C is ringing A hang up or press the Transfer hot key Then A will turn to hold status and the LCD will display as Transferred 3 You will be disconnected from the call when C pick up B can talk to C Note Make sure that the SIP server you have r...

Page 53: ...able to listen to your new and old messages To configure Voicemail Number via phone interface 1 In desktop status click Call Feature Voice Mail to enter You can also click the Message icon to enter the configuration page directly when the phone is idle 2 Users can check the register status of each account and the number of received voice mail in this page 3 Choose an account and enter the voicemai...

Page 54: ... Click the icon on the left to enable this line 3 Choose and fill in different options 4 Press F1 button to save the changes Note Please contact your ISP for exact information Configure account information via web interface 1 Choose Account Account page to do the relating settings 2 Please reference to Configuration and Registration section for more details of the parameters Audio codecs Select Ac...

Page 55: ...eo page to set the video codecs via web interface Please check the following table for more information about video configuration 1 Video Codecs there are 3 video codecs press the Up Down button to choose the right priority 2 Bandwidth and Frame Rate To set the Bandwidth and Frame Rate parameters The default value of Bandwidth is Auto and the Frame Rate is 30fps ...

Page 56: ...Expire This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protoc...

Page 57: ... DHCP type Press F1 to save the changes 4 If you choose PPPoE type you should also configure the corresponding User Name and Password Then press F1 to save the changes 5 If you choose Static IP please choose and configure IP Address MASK Gateway DNS1 and DNS2 then press F1 to save the changes Configure WAN information via web interface 1 Choose Network 2 Choose Internet Port WAN option to do the r...

Page 58: ...dministrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access Web interface along with user name The advance settings such as Network Account reboot Factory Settings via phone interface The default administrator password is admin Meanwhile the user name for web interface access is admin To change the admi...

Page 59: ...f the phone you need your system administrator or service provider s advice Reset to factory via phone interface 1 Click Setting Factory option to enter the configuration page 2 It will pop up a warning frame asking whether confirm to reset to factory settings Click to confirm the changes or to cancel the operation To reset to factory via web interface 1 Choose Upgrade page 2 Click Reset to Factor...

Page 60: ... the updating Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The procedure can only be conducted in Administrator Mode 2 If the updating is failed you can re plug the power adaptor and press the F2 key for a few seconds then it will show the Firmware Update Please Wait Auto provision To setting ...

Page 61: ... TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Repeatedly Weekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most...

Page 62: ...g Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To Export the old configuration file via web interface 1 Choose Upgrade click Export syslog button to export the file to your local computer 2 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error ...

Page 63: ...ot from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode Can not make a phone call Confirm the user name and pas...

Page 64: ...can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation Blank screen The device is in Sleep status Please press any keys to active the screen How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update a...