Yealink WH6 Series, User Manual

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Page 2: ...via USB Cable 9 How to Connect WH66 WH67 11 WH66 WH67 Port Overview 11 Connect to PC Desk Phone via the Included USB Cable 11 Connect to PC Desk Phone Smartphone via Bluetooth 12 BT50LED Indicator 12 Single Bluetooth Connection 12 Two Bluetooth Connections 14 Disconnect and Remove Your Bluetooth Device 14 Edit Your Bluetooth Information 14 Erase All Bluetooth Pairings 15 Turn off Bluetooth 15 How ...

Page 3: ...Headset s without Docking 41 End or Leave a Conference Call 41 Transfer a Call from Desk Phone to Headset 41 Transfer a Call from Headset to Desk Phone 41 Multiple Calls Handling 42 Local Directory 42 Local Contacts 42 Add a New Local Contact 42 View Local Contacts 43 Search for Local Contacts 43 Edit Local Contacts 43 Delete a Local Contact 43 Delete Multiple or All Local Contacts 44 Move Local C...

Page 4: ...ll History before Calling 50 Delete History Records 51 Yealink USB Connect 51 Manually Pair the Base with the BT50 51 Download and Install 52 Update Firmware 53 How to Change Settings on WH62 WH63 54 How to Change Settings on WH66 WH67 55 Basic Settings 55 Advanced Settings 56 Optional Accessories 59 Use the Busylight BLT60 59 Charge the Mobile Phone on WHC60 60 Use the EHS60 61 Support 61 FAQ 61 ...

Page 5: ...dvanced Settings WH66 WH67 added the feature that you can place a call from the directory and the call history Basic Call Usage on WH66 WH67 Base Changes for Guide Version 1 3 Revision Updated Section You can turn off busylight through Yealink USB Connect the busylight will be on only when there is an incoming call It can optimize battery performance Status and Busylight LED WH66 WH67 added Blueto...

Page 6: ...lly hang up The call will automatically switch to the headset channel during a hands free call after the headset reconnects Basic Call Usage on Headset Long press the mute button on the headset to switch between headset and speakerphone mode WH66 Base Headset Hardware WH67 Base Headset Hardware Updated Mute Reminder support Advanced Settings Added Connection Status support Use the Busylight BLT60 ...

Page 7: ...r adapter and disconnect from the USB device Power off the Headset Undock the headset and hold the Call Control button for 3 seconds You hear a power off tone indicating headset status Note Power off the headset will only disconnect the connection between the base and the headset but will not delete the pairing information between the base and the headset Pair the Headset with Base The base has be...

Page 8: ...nect WH62 WH63 8 How to Connect WH62 WH63 You can connect one or both of the desk phone and the PC WH62 WH63 Port Overview Connect to PC via USB Cable 1 Connect one end of the USB cable to the PC port of the base ...

Page 9: ... of the PC Note For more information on the compatible PC refer to the specific compatible guide Important You need to connect the PC to the micro USB port of the base marked with the text PC Connect to Desk Phone via USB Cable 1 Connect one end of the USB cable to the USB port of the base ...

Page 10: ... the USB cable to the USB port of the desk phone Note For more information on compatible desk phones refer to the specific compatible guide If you want to connect to Yealink T3 series phones you need to purchase Yealink EHS35 wireless headset adapter separately ...

Page 11: ... How to Connect WH66 WH67 11 How to Connect WH66 WH67 WH66 WH67 Port Overview Connect to PC Desk Phone via the Included USB Cable 1 Connect one end of the included USB cable to the PC port of the base ...

Page 12: ...one via Bluetooth And then you can use your headset to perform call controls for the softphone smartphone The base can save the pairing information of 8 Bluetooth devices connected recently BT50LED Indicator BT50LED Indicator LED Indicator Description Flashing blue Bluetooth connecting Solid blue Bluetooth connected Off Bluetooth disconnected Single Bluetooth Connection You can connect to PC smart...

Page 13: ...built in Bluetooth 1 Do the following For Teams version Tap or the user account avatar and tap Bluetooth For UC version Tap The base automatically enters the pairing mode 2 On your smartphone turn on Bluetooth and select Yealink WH66 Yealink WH67 Note The Yealink WH66 Yealink WH67 is the default device name You can edit the base s Bluetooth device name For more information on the compatible smartp...

Page 14: ...n connect up to two Bluetooth devices at the same time Disconnect and Remove Your Bluetooth Device You can disconnect your Bluetooth device from your base and still keep it paired When you disconnect a Bluetooth device it remains paired so that you can reconnect it to your base You can also remove your Bluetooth device so that it is no longer paired or connected to the base 1 Do the following For ...

Page 15: ... Teams version Tap or the user account avatar and tap Bluetooth For UC version Tap 2 Tap The screen prompts you whether to clear the list of paired devices 3 Confirm the action Turn off Bluetooth 1 Do the following For Teams version Tap or the user account avatar and tap Bluetooth For UC version Tap 2 Turn off Bluetooth Note When Bluetooth is turned off mobile contacts synchronized as temporary co...

Page 16: ...ions WH63 WH67 Headset Your headset comes configured for your right ear with a pre installed large eartip You can also configure your headset for your left ear install a different sized eartip and earhook install the headband or install the neckband Wearing Styles There are four wearing styles for WH63 WH67 headset ...

Page 17: ... How to Wear 17 Eartip wearing style faster to wear Earhook Eartip wearing style enhance wearing stability ...

Page 18: ... How to Wear 18 Headband wearing style comfortable to wear The headset can be worn with the microphone on the left or the right Neckband wearing style preserve your hairstyle ...

Page 19: ...e eartip or wear the headset on the left select the size you want and reinstall in reverse order as shown Earhook Eartip Assembly The headset can be assembled for wearing on the left or right ear Note Before installing the earhook eartip remove the pre installed eartip from the headset For Right ear 1 Align the earhook port as shown and insert it onto the headset Be sure the earhook is flat agains...

Page 20: ...r for a secure and comfortable fit For left ear The difference between the right ear and the left ear assembly is that the direction of the earhook is different Related information Remove the Pre installed Eartip from the Headset Headband Assembly The headset can be rotated for wearing on the left or right ear Note Before installing the headband remove the pre installed eartip from the headset For...

Page 21: ...hown and insert the headset into the headband 2 Rotate the headset down 3 To optimize the position of the headset push the headset in so the microphone is close to the corner of your mouth Note The headband is adjustable and can be adjusted to the most comfortable fit For Left ear ...

Page 22: ... wearing on the left or right ear Note Before installing the neckband remove the pre installed eartip from the headset For Right ear 1 Align the short shot port as shown and insert it onto the headset 2 Choose the size of eartip that fits most comfortably Align the eartip with the notch facing the microphone as shown Press on to attach ...

Page 23: ... How to Wear 23 For Left ear 1 Remove the pre installed connecting rod ...

Page 24: ... rod to the other end of the neckband 3 Align the short shot port as shown and insert it onto the headset 4 Choose the size of eartip that fits most comfortably Align the eartip with the notch facing the microphone as shown Press on to attach ...

Page 25: ... How to Use 25 How to Use Hardware Overview WH62 Base Headset Hardware Name Description Base ...

Page 26: ...ftphone s call 4 Phone Button Press to enter the phone dialing screen answer or end a phone s call 5 Teams Edition Teams Button Hold for 2 seconds to activate Cortana integrated in Teams this requires Microsoft s support Press to invoke the Teams client in the idle state 6 UC Edition Voice Assistant Button Hold for 2 seconds to activate the voice assistant Headset 1 Mute Button Toggle the micropho...

Page 27: ...s once to end a call Multiple calls Hold for 2 seconds to answer an incoming call and put the active call on hold Hold for 2 seconds to switch between held call and active call Press once to end the current call and answer the incoming call Double press to stay on a current call and to reject a second incoming call Teams related features Hold for 2 seconds to activate Cortana integrated in Teams t...

Page 28: ... call 2 Phone Button Press to enter the phone dialing screen answer or end a phone s call 3 Teams Edition Teams Button Hold for 2 seconds to activate Cortana integrated in Teams this requires Microsoft s support Press to invoke the Teams client in the idle state 4 UC Edition Voice Assistant Button Hold for 2 seconds to activate the voice assistant ...

Page 29: ...ncoming and active call management depends upon if you have one call or multiple calls One call Press once to answer an incoming call Double press to reject an incoming call Press once to end a call Multiple calls Hold for 2 seconds to answer an incoming call and put the active call on hold Hold for 2 seconds to switch between held call and active call Press once to end the current call and answer...

Page 30: ...ems and navigate menus 3 Speaker Provide hands free speakerphone audio output 4 Microphone Provide hands free speakerphone audio input Headset 1 Mute Button Toggle the microphone on and off Long press to switch between headset and speakerphone mode 2 Volume Up Button 3 Volume Down Button Adjust the volume on your headset 4 Status and Busylight LED Indicates the charging Teams or call status ...

Page 31: ...s once to end a call Multiple calls Hold for 2 seconds to answer an incoming call and put the active call on hold Hold for 2 seconds to switch between held call and active call Press once to end the current call and answer the incoming call Double press to stay on a current call and to reject a second incoming call Teams related features Hold for 2 seconds to activate Cortana integrated in Teams t...

Page 32: ...you have one call or multiple calls One call Press once to answer an incoming call Double press to reject an incoming call Press once to end a call Multiple calls Hold for 2 seconds to answer an incoming call and put the active call on hold Hold for 2 seconds to switch between held call and active call Press once to end the current call and answer the incoming call Double press to stay on a curren...

Page 33: ...eadset State Off Power off idle not on the base Slowly flashes red Battery 5 low battery Flashes red and green alternatively Firmware update Slowly flashes orange Out of range Situations related to Charging Flashes red Battery between 0 and 19 Flashes green Battery between 20 and 100 Glows green Battery 100 full Situations related to Calls Note You can turn off busylight through Yealink USB Connec...

Page 34: ... One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone Desk phone PC Note When the WH66 WH67 is connected to the desk phone using USB the screen displays the PC icon It does not affect the performance of the base and phone Bluetooth mode is on but no mobile device is connected Bluetooth mode is on and a mobile device is con...

Page 35: ...nnot adjust the playback volume and you can only adjust the call volume How to Reset to Factory Resetting configuration clears the list of paired devices and resets all settings Reset Configuration on WH62 WH63 Base Hold the PC button and Phone button for 6 seconds The base will reboot and all settings will return to their default values Reset Configuration on WH66 WH67 Base 1 Do the following For...

Page 36: ...ontrol button or dock the headset Note When the headset disconnects from the base for 1 minute during a call the call will automatically hang up Reject call Double press the Call Control button Redial Double press the Call Control button Hold resume call Hold the Call Control button for 2 seconds Adjust volume For WH63 WH67 slide up down on the volume control panel For WH62 WH66 press the Volume U...

Page 37: ... you can also move the microphone boom arm up down to mute unmute Switch between headset and speakerphone mode Long press the Mute button Note It is only applicable to WH66 WH67 Note For WH66 WH67 the call will automatically switch to the headset channel during a hands free call after the headset reconnects ...

Page 38: ...edial a softphone s call Double press the PC button Redial a desk phone s call Double press the Phone button Basic Call Usage on WH66 WH67 Base Function Action Place a new call 1 Tap the connected device CARD or Teams version UC version 2 Enter the desired number 3 Select the desired outgoing dialing device 4 Tap Call Place a call from the directory 1 Tap Contacts Teams version UC version 2 Select...

Page 39: ...ew call during a call Tap New call Redial 1 Tap or the user account avatar 2 Tap Redial 3 Select a device to redial Note It is only available for Teams version Merge Two Calls on WH62 WH63 You can merge two calls into one conference call The base is connected to the PC and phone via USB There is an active softphone call and an active phone call on the base 1 Hold the PC button and Phone button for...

Page 40: ...e conference The audio will now be shared between headsets Additional headsets are muted by default when they pair Note When the call ends the additional headset will disconnect from the base Additional headsets use their own tuning settings while in conferencing mode You can mute and adjust the volume in your headset without changing the settings on any other paired headsets Add Additional Headse...

Page 41: ... during a call go to Add Headset Pair without docking A tone indication will play in the primary headset 4 Press the Call Control button on the primary headset within 10s to accept the additional headset When the dditional headset is added successfully you will hear new headset joined in the primary headset End or Leave a Conference Call To end the conference for all headsets 1 Press the Call Cont...

Page 42: ... WH67 you can also answer on the base Switch between held call and active call Hold the Call Control button for 2 seconds For WH66 WH67 you can also tap for Teams version tap the held call for UC version on the base Reject incoming call while on a current call Double press the Call Control button For WH66 WH67 you can also reject on the base Local Directory WH66 WH67 supports operations such as ad...

Page 43: ... 4 Enter your search criteria The contacts whose name or phone number matches the search string will be displayed in the result list Edit Local Contacts 1 Do the following For Teams version Tap Contacts or tap For UC version Tap or tap 2 Select the Local Contacts list 3 Tap the desired contact 4 Tap 5 Edit the contact information 6 Tap Done Delete a Local Contact 1 Do the following For Teams versi...

Page 44: ...sion Tap Contacts or tap For UC version Tap or tap 2 Select the Local Contacts list 3 Long tap the contact 4 Select the desired contacts or select all 5 Tap Favorites Mobile Contacts You can sync mobile phone contacts to WH66 WH67 via Bluetooth up to 500 contacts can be stored 1 Connect your Bluetooth enabled mobile phone to WH66 WH67 2 Enable the Contact Sharing feature in your phone Related task...

Page 45: ...kly download more Mobile contacts do the following a Long tap any contact b Select the desired contacts or select all c tap Local Contacts Favorite Blocklist Search for Mobile Contacts 1 Do the following For Teams version Tap Contacts or tap For UC version Tap or tap 2 Select your Mobile Contacts list 3 Tap 4 Enter your search criteria The contacts whose name or phone number matches the search str...

Page 46: ...sion Tap or tap 2 Select the Favorite list 3 Tap the desired contact to view the details Search for Favorites 1 Do the following For Teams version Tap Contacts or tap For UC version Tap or tap 2 Select the Favorite list 3 Tap 4 Enter your search criteria The contacts whose name or phone number matches the search string will be displayed in the result list Edit Favorites 1 Do the following For Team...

Page 47: ...4 Select the desired contacts or select all 5 Tap Delete Yes Blocklist You can store up to 100 contacts in your Blocklist Incoming calls from the Blocklist will be rejected automatically Add a New Contact to Your Blocklist 1 Do the following For Teams version Tap Contacts or tap For UC version Tap or tap 2 Select the Blocklist list 3 Tap 4 Enter your contact s information 5 Tap Done Note To quickl...

Page 48: ...cklist list 3 Tap the desired contact 4 Tap 5 Edit the contact information 6 Tap Done Delete a Blocklist Contact 1 Do the following For Teams version Tap Contacts or tap For UC version Tap or tap 2 Select the Blocklist list 3 Tap the desired contact to enter the detail screen 4 Tap Delete Yes Delete Multiple or All Blocklist Contacts 1 Do the following For Teams version Tap Contacts or tap For UC ...

Page 49: ...be stored Call History Icons Each icon in the Call History indicates the corresponding call history status Icons Description Missed Call Placed Call Received Call View History Records The history record saves the call information such as the caller s name number and call duration 1 Do the following For Teams version Tap History Or tap For UC version Tap or and select 2 Select the desired list to v...

Page 50: ...rectly to your local contacts Favorite Blocklist 1 Do the following For Teams version Tap History or tap For UC version Tap or and select 2 Select the desired list 3 Long tap the history 4 Choose the desired histories or choose all 5 Tap Local Contacts Favorite Blocklist Edit Call History before Calling 1 Do the following For Teams version Tap History or tap For UC version Tap or and select 2 Sele...

Page 51: ...k USB Connect you can Get an overview of connected Yealink USB devices Manage your Yealink USB devices for example change basic advanced settings BT50 pair management Update your Yealink USB device to enhance its performance and features Give feedback on your Yealink USB device For more information on Yealink USB Connect refer to Yealink USB Device Manager Client User Guide Manually Pair the Base ...

Page 52: ...vice to the factory The WH66 WH67 only saves the pairing information of one BT50 After pairing a new BT50 WH66 WH67 will automatically delete the old BT50 pairing information For more information on how to pair and delete pairing information on BT50 refer to Yealink USB Device Manager Client User Guide Download and Install Connect the base to your PC 1 If it is the first time to connect the base t...

Page 53: ...ick the CD drive USB Connect in the devices and drives list Download the Yealink USB Connect on the web page Note If it detects that Yealink USB Connect has been installed after connecting Yealink USB Connect will automatically run Update Firmware 1 Connect the base to the power supply and PC 2 Dock the headset in a base ...

Page 54: ...connect the PC to the micro USB port of the headset marked with the text PC Note Do not undock the headset or power off the base during the upgrade otherwise the headset upgrade will fail You can dock the headset in a base to upgrade again The headset cannot be upgraded when the battery is low 10 How to Change Settings on WH62 WH63 Headset base and general settings can be changed via Yealink USB C...

Page 55: ...ng Open discover Enable the Bluetooth of WH66 WH67 to be discovered by your mobile device Discoverable time Select timeout period for Bluetooth to be discovered Default 5min Add Headset Add additional headsets to the base Time Date Select the time format and day format Time Format 12 Hour 24 Hour can be selected on the device Default 24 Hour Date Format Day Month Month Day can be selected on the d...

Page 56: ...vice PC softphone desk phone to set the followings Headset Local Ringtone If there is no ringtone in the headset when the call comes in you can enable this feature to make the headset play the built in ringtone Base Ringtone Volume Set base ringtone volume between 0 100 Default 50 When base ringtone volume is 0 the volume of headset and your desk phone or mobile device is not changed When you chan...

Page 57: ... your headset receives audio from a connected PC Default Instant Instant To have the audio not call audio turned on instantly Delayed To have the audio not call audio turned on automatically with a brief delay The delay will filter out short notifications sounds from the PC Never To never have audio not call audio in the headset Always to always have audio in the headset this will affect the batte...

Page 58: ...ngs Auto Dial Enable disable the base to automatically dial the entered number within 5 seconds Call Device Select which device to use for outgoing call Call Priority Select which call takes priority when a second call is accepted New call The first call is placed on hold and the new call is active Current call The first call is active and the new call is placed on hold Call Recording Enable disab...

Page 59: ...parately if required for your base 1 Busylight BLT60 2 BT50 only for WH66 WH67 base 3 Wireless charger WHC60 only for WH66 WH67 base 4 EHS60 Use the Busylight BLT60 Charge the Mobile Phone on WHC60 Related information Connect to PC Desk Phone Smartphone via Bluetooth Use the Busylight BLT60 The busylight can alert you to the status of the phone or softphone It can only display the Presence status ...

Page 60: ...ion this requires softphone support LED off Softphone phone does not support turn off the busylight Related information Basic Settings Charge the Mobile Phone on WHC60 If your mobile phone support wireless charging you can charge it using the Yealink supplied wireless charger WHC60 1 Connect the wireless charger to the base directly ...

Page 61: ...link Support to obtain the special software upgrade package 2 Connect EHS60 to the Phone port of the WH62 WH63 Base If the Phone button glows white the connection is successful 3 Connect the PC port of the WH62 WH63 Base to a PC EHS60 automatically triggers the upgrade During the upgrade the Phone button on the WH62 WH63 base flashes white and green alternately If the upgrade is successful the Pho...

Page 62: ...rging temperature 32 to 104 F 0 to 40 C Do not store the headset for extended periods of time without recharging the battery max three months If the headset or base becomes dirty we recommend that you clean them with a soft lint free cloth that has been dampened with clean water ...