WARRANTY & CARE
2 Year Shelter Guarantee
Please take time to read about the protection we offer you.
All our shelters come with a guarantee designed to protect you as our valued customer. Flow
Imports Ltd., the makers of ZEMPIRE
®
Camping Equipment shelters, will repair or replace this
shelter, at their discretion, should it fail due to faulty materials or manufacture for a period of 2
years from the date of sale.
The Guarantee is subject to the following conditions:
1. The Guarantee only applies to an original purchaser who purchased this shelter from an
approved retail outlet.
2. The Guarantee does not apply if the shelter has been used for anything other than reasonable
personal camping use. Commercial use (e.g. rental) or continuous use as a residence are
expressly excluded.
3. Damage due to normal wear and tear, accident, acts of God, negligence (other than by Flow
Imports Ltd.), failure by the purchaser to ensure instructions for setting up and care are
observed, deterioration due to abnormal exposure to ultraviolet light, insect or mildew attack,
or any other cause reasonably beyond the control of Flow Imports Ltd. are not covered.
4. If redress is sought under the terms of this Guarantee, then the shelter must be returned by the
purchaser to the outlet from where it was purchased within the Guarantee period, in a clean,
dry state and with proof of purchase.
5. All transport costs and any other indirect costs are excluded from the Guarantee.
6. Flow Imports Ltd. reserves the right to make a reasonable charge for repairs which it
determines are not within the scope of the Guarantee.
7. The Guarantee does not limit, modify or exclude any rights under any law if doing so would
contravene that law or make any part of this Guarantee invalid. However, Flow Imports Ltd.:
a)
excludes (to the extent permitted by applicable law) all conditions and warranties that might
otherwise be implied; and
b)
limits its liability for breach of any such condition or Guarantee that it cannot exclude
together with its liability under the Guarantee, to repairing or replacing the goods or paying
the cost of having the goods repaired or replaced (at Flow Imports’ option).
This shelter has been made with meticulous care and attention to detail. Providing it’s properly
looked after and correctly stored, it will help you enjoy all that nature has to offer for years to come.
Care Instructions
1. Ensure guy ropes are out at all times during use.
2. Never pack your shelter away wet. If you must take your shelter down when wet, ensure that it
is dried completely as soon as possible to prevent mildew forming.
3. If mildew does form on your shelter, wash off with warm water and a soft brush to prevent
further growth, do not use soap or detergents.
4. Do not use an open flame inside your shelter. The fabric has been treated with a fire retardant
but is in no way fire-proof.
5. Clean all pegs and poles before storing.
6. This shelter is not designed to withstand storm conditions. During strong winds, it is
recommended that the shelter be taken down.
7. Do not leave your shelter pitched unnecessarily for extended periods of time, UV light damages
the fly and will shorten the life of your shelter.
