Zoom 5011, User Manual

Page 1: ...Cable Modem Cable Modem Cable Modem Cable Modem User s Guide for Macintosh ...

Page 2: ...d its Licensors The Global Village Communication logo is a registered trademark of Zoom Telephonics Inc Apple the Apple logo AppleTalk and Macintosh are registered trademarks of Apple Computer Inc Other trademarks referenced are the property of their respective owners ...

Page 3: ...ervice 6 Configuring Your Macintosh s Network Settings 9 Connecting Your Modem 13 Automated Synchronization 15 2 Using Your Cable Modem 16 Connecting to the Internet 16 Ending an Internet Session 16 Unplugging the Modem 17 Appendix A Front Panel Information 18 Appendix B Troubleshooting Tips 19 Appendix C Regulatory Information 22 ...

Page 4: ...obal Village cable modem bundle Package Contents Package Contents Package Contents Package Contents Before you begin check that you have all the items necessary to complete installation and connect to the Internet If you are missing any items contact your supplier Zoom cable modem Model 5011 10BaseT Ethernet cable Power adapter CD ROM with complimentary value added software Some models may also in...

Page 5: ...ur cable company The service must be DOCSIS Data Over Cable Service Interface Specification compatible A power outlet A cable TV outlet that has been configured by your cable company for high speed broadband access The proper length of 75 ohm coaxial cable to reach between your cable modem and the cable outlet Note Because there is great variety in the way cable is installed we do not provide a co...

Page 6: ...g Cable Modem Service Requesting Cable Modem Service Before you install your cable modem contact your cable company to arrange for cable modem service and to establish an account A cable company representative may take care of the entire installation for you or you may get an installation CD from the company and complete the procedure yourself If you are doing it yourself you will need to provide ...

Page 7: ...____________________ ____________________ Cable Modem MAC A Cable Modem MAC A Cable Modem MAC A Cable Modem MAC Ad d d ddress dress dress dress on modem s bottom label above small bar code on modem s bottom label above small bar code on modem s bottom label above small bar code on modem s bottom label above small bar code ____________________ ____________________ ____________________ _____________...

Page 8: ...make a note of it in the table above 3 Continue with Configuring Your Macintosh Network Settings below For Mac OS X 1 From the Dock choose System Preferences and then Network The Network pane appears 2 Under the Configure drop down tab choose Built in Ethernet or Ethernet 3 Make sure that the TCP IP tab is foremost Find the 12 character Hardware Address E MAC Address and note it in the table above...

Page 9: ...ffer For OS X follow the instructions on page 11 Otherwise continue directly below For Mac OS 7 6 1 9 1 and Above but not OS X For Mac OS 7 6 1 9 1 and Above but not OS X For Mac OS 7 6 1 9 1 and Above but not OS X For Mac OS 7 6 1 9 1 and Above but not OS X 1 From the Apple menu choose Control Panels and then TCP IP to display the TCP IP dialog box you will use this dialog box in Step 6 2 On the ...

Page 10: ...10 Global Village Cable Modem User s Guide 5 The Configurations dialog box appears again Highlight your new configuration in our example GV Cable Modem and click Make Active ...

Page 11: ...ything in the DHCP Client ID field 7 Close the TCP IP dialog box You will be asked if you want to save the changes Click Save You have configured your Macintosh network settings successfully Now continue with Connecting Your Modem on page 12 For Mac OS X For Mac OS X For Mac OS X For Mac OS X 1 From the Dock choose System Preferences and then Network The Network pane appears ...

Page 12: ... the Configure drop down tab choose Built in Ethernet or Ethernet 4 Make sure that the TCP IP tab is foremost and make sure that Using DHCP is highlighted in its Configure drop down list box Do not enter anything into the DHCP Client ID field 5 Click Save and close the Network pane You have configured your Macintosh network settings successfully Now continue below with Connecting Your Modem ...

Page 13: ...em Typical connections are illustrated below iMac iMac Cable TV Outlet Coaxial Cable Power Adapter 10BaseT Ethernet Cable Note Make sure you have given the Cable Modem MAC Address and Ethernet Adapter MAC Address to your cable company before you connect the modem See page 6 if you need help determining these addresses ...

Page 14: ...rature changes Follow the steps below to connect your modem All connections are made on the rear panel of the modem 1 1 1 1 Turn your Macintosh on 2 2 2 2 Connect one end of the 10BaseT Ethernet cable to the 10BT jack on the rear of the modem and the other end to the Ethernet jack on your Mac 3 3 3 3 Connect the coaxial cable to the cable TV jack on your wall Connect the other end of the cable to ...

Page 15: ...owly The ACT light flickers briefly as the modem receives information from the cable provider When the process is complete the SYNC light stays steady On For details on the front panel lights and their modes refer to Appendix A Note When your modem receives power for the first time synchronization can take 20 seconds to five minutes This completes the installation of the modem Please turn to the n...

Page 16: ...he Internet Connecting to the Internet When you have correctly installed the cable modem it synchronizes itself with the cable network The READY 10BT and SYNC lights go on indicating that the modem is fully operational To connect to the Internet start your browser or other Internet application Ending an Internet Session Ending an Internet Session Ending an Internet Session Ending an Internet Sessi...

Page 17: ... between the modem and the cable system is terminated When the power is restored the modem must go through the synchronization process before you can connect to the Internet This process takes place automatically when you turn the modem on Note If your cable TV service is interrupted your cable modem service may also be interrupted Refer to the Troubleshooting section of this manual for advice ...

Page 18: ...tatus READY READY READY READY On Power is on 10BT 10BT 10BT 10BT On The cable modem is connected to the computer the computer must be turned on ACT ACT ACT ACT Blinking Activity is present on the cable i e the cable modem is sending data to the cable service provider or receiving data from it Note This light flickers during the synchronization process SYNC SYNC SYNC SYNC Blinking Fast The modem is...

Page 19: ...cal connections The READY 10BT and SYNC lights on the modem s front panel must all be a steady green before your cable modem will work Check to see that your cable TV service is working If not call your cable service provider Verify that the MAC and Ethernet Adapter addresses you gave to your service provider are correct and that they are entered into their system See page 7 Make sure you have giv...

Page 20: ...r adapter that came with your cable modem Q The Cable Modem s SYNC light blinks for 5 minutes goes off comes on again and repeats A Make sure the connection is secure Check with your cable service provider to make sure that high speed access is available and running In rare instances the cable signal may be weak or noisy Be sure the modem is attached to one of the ports on the first splitter after...

Page 21: ...o amplifier prevents data from returning to the cable provider s central office Tip Sometimes when your cable modem service is restored after a disruption you may experience difficulty communicating If this happens disconnect and reconnect the power and let the modem perform the automated synchronization process again ...

Page 22: ...ning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for hel...

Page 23: ...Appendix C Regulatory Information 23 ...

Page 24: ...2181 A 27237 2001 ...