Setup the screen ratio of your HDTV.
Setting->display->set position.
Some HDTV cannot
display the entire picture
Problem
Solution
No signal on the HDTV
1)Check if the HDMI&YpbPr cable is
securely connected.
2)Check if you have selected the correct
HDMI input on your HDTV.
YPbPr output no audio
on the HDTV
1)Check if the YPbPr audio cable is securely
connected.
2)Check if the YPbPr audio cable is stable.
Cannot turn on your
Android TV Box
1)Check if the power connector is
completely plugged into the DC socket of
your Android TV Box.
2)Check if the power supply is stable.
Cannot connect to
network
1)Make sure that the network cable is securely
connected and the Ethernet works well.
2)Make sure that WiFi network is connected
and the security key for the encrypted
network is correct.
3)Make sure that you select the correct IP
address settings.
Remote Control does
not respond
1)Make sure that the batteried are good.
2)Make sure that the distance between the RC
and your Android TV Box is no longer
than 8 meters.
Upgrading Method 1:
1)Put the upgrade package int SD card (Make sure only upgrade packages are in
SD card)
2)Get in upgrade icon, click “local upgrade”,choose upgrade.zip.
Device will automatically upgrade.(Make sure power will not interrupted
during the upgrading process. In case power is interrupted, you need to upgrade
your android TV BOX again).
3)When process bar get to the end (Be patient, this will take several minutes),
your device will reboot.
Upgrading Method 2:
1)Make sure no USB device is connected to the power adapter with Android TV
BOX.
2)Save the upgrade package in SD card(Make sure only upgrade package are in
SD card)
3)Use a paperclip inserts to press the reset key which is at the right side of
Android TV BOX and hold it.
4)Power on the Android TV Box, release reset key after five seconds.
5)System will automatically upgrade. Make sure power will not be interrupted
during the upgrading process. In case of power interruption, you need to upgrade
your Android TV Box again.
6)When process bar get to the end, your device will reboot.
Warning
Under any circumstances, never try to repair the box by
yourself, this will invalidate the warranty. Do not open the box
due to electric shock risk. If any fault occurs, first check the
following instruction before taking the box for repair. If you
are unable to remedy a problem by following hints, consult your
dealer for help.
9.Troubleshooting
8.Firmware upgrading
Smart TV Box
Designed for your best experience
User Guide
Android TV Box
