Zte ZXCLOUD R5300 G3, Maintenance Manual

Page 1: ...G3 Rack Server Maintenance Guide Version V1 0 ZTE CORPORATION No 55 Hi tech Road South ShenZhen P R China Postcode 518057 Tel 86 755 26771900 Fax 86 755 26770801 URL http support zte com cn E mail support zte com cn ...

Page 2: ... or non infringement ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject matter of this document Except as expressly provided in any written license between ZTE CORPORATION and its lice...

Page 3: ...ontains the following chapters Chapter 1 Safety Overview Describes the safety information and precautions that maintenance personnel should know Chapter 2 Maintenance Operations Describes how to restart the server and query alarm information Chapter 3 Troubleshooting Describes how to troubleshoot common faults Conventions This manual uses the following conventions Note provides additional informat...

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Page 5: ...nt design production and usage 1 2 Safety Instructions Maintenance personnel should know the following safety considerations l Equipment operation specifications à Conform to local occupational health and safety requirements when you are moving and lifting equipment à Use mechanical assistance or other suitable assistance when moving and lifting equipment l Power and electrical warnings à Make sur...

Page 6: ...revent the server from being attacked by viruses l Electrostatic discharge When you disassemble and reassemble the server wear an ESD wrist strap that is properly grounded l Cooling and airflow à To keep well ventilation make sure that the wind inlet and outlet of the server are not covered by anything à To ensure the cooling capability of the system make sure that all required components are inst...

Page 7: ...ps 2 2 Querying Alarm Information Querying alarm information is a common method for maintaining the The alarm information helps you verify failure causes You can query the current and historical alarms and notifications of the server system This procedure describes how to query the current alarms l Current alarms alarms that exist in the system and are not cleared l Historical alarms alarms that h...

Page 8: ... service operation Steps 1 On the navigation bar in the Web page of the BMC select Alarm Current Alarm The Current Alarm page is displayed see Figure 2 1 Figure 2 1 Current Alarm 2 Optional Under Query Filter select the filter criteria and then click Query to query the current alarms meeting the criteria If no filter criteria are set all current alarms are displayed 3 Optional Select one or multip...

Page 9: ...tely the monitor displays nothing Probable Cause l If the JRE is not installed the Web browser prompts you to download and install the plug in manually l If the KVM Remote Management page still cannot be opened after the JRE is installed there may be a problem in the browser setting Note Internet Explorer 8 and Firefox are recommended The following describes how to set Internet Explorer 8 Action A...

Page 10: ...e 3 1 Internet Options Dialog Box Security Tab 3 Click the Trusted sites icon and then click the Sites button The Trusted sites dialog box is displayed see Figure 3 2 3 2 SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...

Page 11: ...one check box 6 Click Add 7 Click Close Setting the Security Level for Trusted Sites 8 In the Internet Options dialog box see Figure 3 1 click the Trusted sites icon and then click the Custom level button The Security Settings Trusted Sites Zone dialog box is displayed 9 Expand ActiveX controls and plug ins and then select the Enable option box for all sub items see Figure 3 3 3 3 SJ 2015030615122...

Page 12: ...ance Guide Figure 3 3 ActiveX Controls and Plug ins Options 10 Expand Downloads and then select the Enable option box for all sub items see Figure 3 4 3 4 SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...

Page 13: ...ting Figure 3 4 Downloads Options 11 Click OK Setting IE Browsing History 12 Click the General tab in the Internet Options dialog box see Figure 3 5 3 5 SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...

Page 14: ...log Box General Tab 13 Select the Delete browsing history on exit check box 14 Click the Settings button The Temporary Internet Files and History Settings dialog box is displayed see Figure 3 6 3 6 SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...

Page 15: ...wser 17 Restart the IE browser to validate the configuration 3 2 System Cannot Be Powered On Symptom The power indicator is not lit after the power switch is pressed The server system has no power supply Probable Cause The server system is not powered on or the cable is connected incorrectly 3 7 SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...

Page 16: ...or displays nothing Probable Cause The signal cable is not connected or set incorrectly Action 1 Verify that the signal cable and the power cable of the monitor are connected properly and secured 2 Verify that the monitor is turned on 3 Adjust the contrast and lightness of the monitor 4 Turn off the server system disconnect the power cable and then verify that the pins of the signal cable plug tha...

Page 17: ...Supplies Note At least one power supply must be installed for normal system operation After a power supply is installed wait for several minutes for the system to identify this power supply 1 Identify a faulty power supply by using the fault indicator on this power supply 2 Remove and install the power supply again If the fault persists replace this power supply 3 7 Troubleshooting Cooling Fans 1 ...

Page 18: ...g system 4 Ensure that the required device drivers are installed and configured correctly 5 Verify that the controller is enabled and the drives are displayed in the System Setup 3 9 Troubleshooting Expansion Cards Run the appropriate diagnostic test Depending on the results of the diagnostics test perform the following steps 1 Turn off the system and its peripherals and disconnect the system from...

Page 19: ...BMC Baseboard Management Controller JRE Java Runtime Environment KVM Keyboard Video and Mouse PC Personal Computer POST Power On Self Test I SJ 20150306151222 003 2015 03 20 R1 0 ZTE Proprietary and Confidential ...