Overview
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Overview
Typically, changes to data in the Identity Vault or a connected application are immediately
processed. Work orders enable you to schedule when tasks are to be performed.
For example, a new employee is hired but is not scheduled to start for a month. The employee needs
to be added to the HR database but should not be granted access to any corporate resources (e-mail,
servers, and so forth) until the start date. In a typical scenario, the user would be granted access as
soon as he or she is added to the HR database. With work orders implemented, a work order is
created that delays account provisioning to the user’s start date.
The WorkOrder driver provides work order functionality. The following sections introduce the
WorkOrder driver and the key concepts and terminology associated with the driver:
Section 1.1, “The Work Order Process,” on page 9
Section 1.2, “Key Features,” on page 14
Section 1.3, “Support for Standard Driver Functions,” on page 14
Section 1.4, “Terminology,” on page 14
1.1 The Work Order Process
From a high-level perspective, work orders are processed as follows:
1. A work order is created, either through an automated process (another driver) or a manual
process (iManager), and is added as a WorkOrder object in a the Identity Vault’s work order
container.
2. At the scheduled time (as defined in the WorkOrder object), the driver begins processing the
work order.
3. The driver applies any policies to the work order (performing any actions associated with the
policies) and creates a WorkToDo object in the Identity Vault’s work order container.
4. Depending on how you configure the WorkOrder driver and the other drivers in your system,
either the WorkOrder driver performs the desired work or other drivers use the information in
the the WorkToDo object to perform the work. Because the WorkOrder driver is designed to
accomodate a variety of configuration scenarios, sample scenarios are provided in
Chapter 6,
“Customizing the Driver,” on page 29
.
The following sections provide detailed information about the work performed by the driver’s
Subscriber and Publisher channels. Because the WorkOrder driver channels function differently than
with other drivers, you should carefully review the information.
Section 1.1.1, “Subscriber Channel Functions,” on page 9
Section 1.1.2, “Publisher Channel Functions,” on page 11
1.1.1 Subscriber Channel Functions
This section provides a basic understanding of the functions the Subscriber channel performs in the
WorkOrder driver.
Summary of Contents for IDENTITY MANAGER 3.6.1 - STAGING BEST PRACTICES GUIDE 2010
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