PABX MS308, User Manual

Page 1: ...1 PABX MS308 www call connect co uk ...

Page 2: ...e Disable C O Lines 8 3 4 System Mode 9 3 5 Outgoing Message OGM 10 3 6 Hold Music 10 3 7 Setting Phones So They Ring for Incoming Calls 11 3 8 Auto Attendant AA Mode Options 12 3 9 Dialling Out Mode 12 3 10 Call Barring 13 3 13 Call Duration 16 3 14 CO Line Allow Restrict 17 3 15 Change Extension Numbers 18 3 16 Abbreviated Dialling Central Memory 19 3 17 Extension Groups 20 4 Timers 20 5 Default...

Page 3: ...m of advanced technology and high integration 2 Programming can be made via a regular phone 3 Standard functions Call Hold Call Pick up Call Transfer Music on hold internal and external Three Way Conference internal and external Call Forwarding internal Auto Attendant AA or Operator Mode Outgoing AA Message Recording 20 seconds Operator Setting Call Barring Do Not Disturb Call All Extensions Ringi...

Page 4: ...4 2 Installation Connection 2 1 System Appearance ...

Page 5: ...and maintenance of the system The earth connection on the PABX protects against lightning strike and C O line noise 3 Mount the unit on the wall When wall mounting the unit avoid any contact between screws and the circuit board inside the mainframe 4 Please keep the PABX away from other equipment producing large electromagnetic disturbances such as motors photo copiers large transformers etc 5 Ext...

Page 6: ... extensions as normal phones during power failure For example when someone calls in on No 1 C O line at the time of a power failure Ext 601 will ring you can only pick up Ext 601 and talk with the caller Hold and transfer features etc will not work 3 System Programming 3 1 Before programming All the programming must be carried out from the phone connected to extension 601 all the programming must ...

Page 7: ...lt setting the PABX is in Indirect Dialing Out mode 3 2 1a Change the Password Format 09EFGH where EFGH is the new system password Example Change the existing password from 0000 to 1234 Press 091234 3 2 2 Flash Time Setting Format 00F F 1 0 8s F 2 1 0s F 3 1 2s F 4 1 5s F 5 1 8s Explanation F means the flash time Description If you are unable to transfer calls within your office using the Flash Re...

Page 8: ...l C O Lines Format 0600 Description Enable all C O lines Default setting All lines are disabled 3 3 2 Enable Specific C O Lines Format 060M Explanation Where M the C O line number either 1 2 3 or 4 Description Enable a specific C O line Example You want to enable C O line 1 and C O line 2 line 3 is not in use 3 3 3 Disable All C O Lines Format 0610 Description Disable all C O lines 3 3 4 Disable S...

Page 9: ...sor 2 You MUST record your Outgoing Message OGM for this mode to work correctly 3 4 2 Setting Auto Attendant AA Mode for a Specific C O line Format 10M Explanation Where M C O line number either 1 2 3 or 4 Description Places specific C O lines into Auto Attendant mode Example Place C O line 1 into Operator mode C O line 2 and 3 into Auto Attendant mode 1 If the caller doesn t know the extension nu...

Page 10: ...for Accts for use in AA Mode Initially the extension numbers are 601 608 so these will be the numbers the caller must press to get to a department If you want to have Press 1 for Sales 2 for Accts then you must see section 3 4 5 above 1 The recording time is a maximum of 20 seconds 2 A new message will overwrite the old one 3 Please use a high quality telephone to ensure a high quality recording 4...

Page 11: ... C O line number either 1 2 3 Description If a C O line is in Operator Mode you can turn the ringing off for all phones on incoming calls 3 7 4 Sequential Ringing Format 381 to set sequential ringing mode 380 to set simultaneous mode default 499TT to set ringing time for sequential mode in units of 1 second default is 10s Description If the C O Line is in Operator Mode and you set to sequential ri...

Page 12: ...ng caller does not select an option 3 8 2 Transfer to Supervisor Format 161 Description In Auto Attendant mode if the incoming caller hears your outgoing message OGM Press 1 for Sales 2 for Accts etc but does not select an option does nothing for 5 seconds then the C O line will be transferred to the Supervisor 3 8 3 Called Extension Busy Process Format 1650 Description A call to a busy extension ...

Page 13: ...ial 9 for an outside line Example To set Indirect Dialing Out Mode for extension 608 Press 281 In default all phones are set to Indirect Dialing Out Mode 3 9 3 Set Direct Dialing Out Mode for All Extensions Format 20 Description Choose this option if all extensions should access an outside line on lifting their phone 3 9 4 Set Direct Dialing Out Mode for Specific Extensions Format 2M0 Explanation ...

Page 14: ... extensions is 2 which means International calls are barred 2 This command enables a user to set a dialing out class in a fast and convenient way especially when most extensions have the same class For example if you want set extension 603 to class 3 and extension 608 to class 4 and the rest of the extensions to class 5 then you can set class 5 for all extensions and change class to 3 for extensio...

Page 15: ...aling out class 4 to the extension 3 11 2 Clear a Specific Group Number Within Item A Format 41 Q Explanation Where Q The group number 01 16 Description Clears all numbers programmed in group Q Example Clear numbers programmed within Item A in group 01 with initial digits 573 3 11 3 Clear All Group Numbers Within Item A Format 4 1 Description Clears all numbers programmed in all groups within Item...

Page 16: ...in all groups within Item B 3 12 Special Calling Numbers 3 12 1 Assign Special Calling Numbers for Class 0 Format 4 3 P ABCD Explanation Where ABCD the initial digits of the calling number to be assigned this number can be from 1 to 4 digits in length if less than 4 digits fill in the gaps with a Where P A group number from 01 to 16 Description Permit an extension to only dial phone numbers starti...

Page 17: ...tion of 8 minutes Press 6408 3 13 2 Clear Call Duration Format 6N00 Explanation Where N The extension number 1 8 Description Clear extension N setting allow unlimited call duration for extension N outgoing calls Example Clear setting for Extension 604 allow unlimited call duration for Extension 604 outgoing calls Press 6400 3 14 C O Line Allow Restrict 3 14 1 Allow All Extensions the Use of Specif...

Page 18: ...s choose the trunk line with the lowest number if it is available Line 1 is the lowest number 3 15 Change Extension Numbers 3 15 1 Assign Extension Numbers Format 9Nabcd Explanation Where N The extension number 1 8 Where abcd the new extension number consisting of between 1 and 4 digits if the new extension number is less than 4 digits fill in the gaps with Description Change existing extension nu...

Page 19: ...oups Explanation Each extension number can be a member of a group There are two groups available The length of the group number should be the same as the length of your extension numbers i e if your extension numbers have 3 digits then your group should also have 3 digits Group numbers must be different from individual extension numbers Format 990abcd to set up group 1 Where abcd a new extension g...

Page 20: ...atically re connected to the call after 5 seconds This is default Format 1531 If you transfer a call to an extension that is busy you will hear the busy tone for 10 seconds then to go back to the caller you must press the Recall R button Internal Call Ringing Format 494TT where TT is 01 to 99 seconds Default is 30 seconds When one extension calls another and they do not answer the phone will conti...

Page 21: ...are ungrouped Supervisor Ext 602 Ext 601 and Ext 602 ring on incoming calls Extension service class assignment 2 Time Restriction No Flash time 1 0s Extensions Assigned to Specific C O lines No Original Extension number range 601 to 608 Restrict Item A Item B No setting Special Calling out Number No setting All extensions are barred from making international calls ...

Page 22: ...s in Direct Dialing Out mode there is no need to dial 9 for an outside line In default all extensions are in Indirect Dialing Out mode 1 1 2 Choosing a Specific Line for the outgoing call Format 1 M Explanation Where M The C O line number either 1 2 3 or 4 Example Dial a number using C O line 3 your extension is in Indirect Dialing Out mode In the example above if the extension is in Direct Dialin...

Page 23: ...Out mode you should dial 608 1 3 Answering calls 1 3 1 Operator Mode The extensions that are set to ring will ring when an incoming call is received Pick up the handset and you will answer the incoming call directly In default extensions 601 and 602 are set to ring 1 3 2 Auto Attendant AA Mode The system uses an OGM message one paragraph recorded by you the relevant message will be heard automatic...

Page 24: ... be back to them again 2 A rings B who picks up their handset Communication between A and B is established while the outside caller is on hold music on hold Whoever hangs up first A or B the system will transfer the outside caller to the other 3 A rings B who does not answer within 25 seconds The C O line call will ring back to A and B will stop ringing 4 A rings B and hangs up B lifts their phone...

Page 25: ...ard all their incoming calls to extension 607 Pick up Ext 605 Press 81607 hang up 1 In Direct Dialing Out mode the format is 81 abcd 2 To return your phone back to normal use ensure you cancel this feature 3 During power failure this setting will not be stored 1 7 2 Cancel Immediate Call Forward Format 81 then hang up Description Cancels the setting In Direct Dialing Out mode dial 81 1 7 3 Call Fo...

Page 26: ... 1 10 Barge In to an Existing Call Format 7 M Explanation Where M the C O line number either 1 2 or 3 Description Extension 601 can barge in to an established conversation without being invited This is useful to announce an important message or set up a 3 party conference Example Barge In to C O line 3 Pick up 601 press 73 1 In Direct Dialing Out mode dial 7 M 3 You are responsible for any privacy...

Page 27: ...t mode dial 83 1 12 2 Cancel Do Not Disturb Format Pick up the handset Description To cancel Do Not Disturb on your extension you just pick up the handset Copyright of Call Connect Ltd Errors and Omissions Excepted March 2017 ...