Command Line Interface Usage
Creating a Support File
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Creating a Support File
If you contact technical support about a problem with your switch, they may
request that you create and send a support file. This support file contains all of the
switch configuration information, which can be helpful in diagnosing the problem.
The
Create
Support command creates the support file (dump_support.tgz) on the
switch. If your workstation has an FTP server, you can proceed with the command
prompts to send the file from the switch to a remote host. Otherwise, you can use
FTP to download the support file from the switch to your workstation.
The following example creates a support file and sends it to a remote host if your
workstation has an FTP server.
SANbox #> create support
Log Msg:[Creating the support file - this will take several seconds]
FTP the dump support file to another machine? (y/n): y
Enter IPv4, IPv6 Address or hostname of remote computer: 10.20.33.130
Login name: johndoe
Enter remote directory name: bin/support
Would you like to continue downloading support file? (y/n) [n]: y
Connected to 10.20.33.130 (10.20.33.130).
220 localhost.localdomain FTP server (Version wu-2.6.1-18) ready.
331 Password required for johndoe.
Password: xxxxxxx
230 User johndoe logged in.
cd bin/support
250 CWD command successful.
lcd /itasca/conf/images
Local directory now /itasca/conf/images
bin
200 Type set to I.
put dump_support.tgz
local: dump_support.tgz remote: dump_support.tgz
227 Entering Passive Mode (10,20,33,130,232,133)
150 Opening BINARY mode data connection for dump_support.tgz.
226 Transfer complete.
43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec)
Remote system type is UNIX.
Using binary mode to transfer files.
221-You have transferred 43430 bytes in 1 files.
221-Total traffic for this session was 43888 bytes in 1 transfers.
221 Thank you for using the FTP service on localhost.localdomain.
If your workstation does not have an FTP server, enter the Create Support
command to create the support file, and then use FTP to download the support file
from the switch to your workstation, as shown in the following example:
SANbox #> create support
Log Msg:[Creating the support file - this will take several seconds]
FTP the dump support file to another machine? (y/n): n
Summary of Contents for SANbox 3810
Page 1: ...59270 00 A SANbox 3810 Fibre Channel Switch Command Line Interface Guide Firmware Version 7 4...
Page 16: ...Preface Technical Support xvi 59270 00 A S Notes...
Page 26: ...Command Line Interface Usage Downloading and Uploading Files 1 10 59270 00 A S Notes...
Page 50: ...Network Configuration Managing IP Security 3 20 59270 00 A S Notes...
Page 116: ...Connection Security Configuration Creating an SSL Security Certificate 7 4 59270 00 A S Notes...
Page 142: ...Event Log Configuration Creating and Downloading a Log File 10 8 59270 00 A S Notes...
Page 160: ...Call Home Configuration Resetting the Call Home Database 11 18 59270 00 A S Notes...
Page 380: ...Command Reference Zoning Save 13 212 59270 00 A S Notes...
Page 394: ...SANbox 3810 Fibre Channel Switch Command Line Interface Guide Index 14 59270 00 A S Notes...
Page 395: ......