Copyright 2010-2017 Obihai Technology, Inc.
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2
Press 2 to make a new call.
If “UsePIN” authentication is enabled and the user enters a
matching PIN, the OBi Attendant will immediately prompt
the user to enter number followed by the pound (#) key. If
the entered PIN is not a match, the Attendant will give the
user two additional attempts to enter the PIN. If the third
attempt does not match, the Attendant will announce a
thank you message and disconnect the call.
3
Press 3 to enter a callback number.
If a valid
number is entered, AA says “Thank you” and
“Goodbye”, hangs up, and then callback the number in 2s.
It the given number is invalid, AA plays SIT tone followed by
an error message.
Tips: Caller can simply dial 00# to have the AA call back his
current number.
User Recorded Prompts
The OBi supports 10 user recordable prompts that are referred to as the
User1
to
User10
prompt respectively. See the
section
Telephone-IVR-Based Local Configuration
on how they can be recorded, or the section
Customized AA Prompts
Backup & Restore
on how they can be duplicated from one device onto another device.
Customizing AA Prompt Lists
The AA does not play individual user prompts directly. Instead it plays a comma-separated list of prompt elements,
known as a
Prompt List
. A prompt element can be a user prompt with optional parameters, or a control element. A user
prompt is referred as %User<N>% where <N> = 1
–
10. In a prompt list this may be followed by a
;r=<start>-<end>
parameter that specifies the range to play for that prompt, where
<start> = starting time mark in milliseconds; 0 is the default if omitted
<end> = ending time mark in milliseconds; the end of the prompt is the default if omitted
If the r= parameter is omitted, the full range of the prompt is played.
Examples:
%User1%;r=1000
= play User1 prompt starting at 1000ms mark to the end
%User2%
= play the entire User2 prompt from start to finish
%User3%;r=1300-3720
= play User3 prompt starting from 1300ms mark to the 3720ms mark
%User4%;r=3200-1200
= does not play anything since <end> is less than <start>
Each prompt list control elements starts with a ‘&’ in a prompt list. The following control elements are supported:
&pause(<duration>)
= pause playing for a number of seconds as given by the <duration> parameter
An example of prompt list:
%User1%;r=105,&pause(3),%User5%,%User9%;r=0-1350,&pause(15)
You can replace any of the following AA prompt lists with your own specified prompt lists:
AA Prompt List
System Default
Prompt Be Played
Welcome
Welcome to OBi Attendant
Once, at the beginning when the AA starts
InvalidPin
Invalid PIN
After user enters an invalid PIN
EnterPin
Enter PIN
Prompts user to enter a valid PIN
