38
-
Supervised Transfer (Options 10~99= number of seconds of the Ring Duration)
-
If the Error tone or Busy tone is detected, retrieve the call.
-
If the ringback tone is detected, monitors successive ringback tone cycles. If the called
party answers, release the call. If the called party does not answer within the specified
ringing duration, retrieves the call.
determines the Ring Duration to Working Hour Operators.
determines the Ring Duration to Non-working Hour Operators.
determines the Ring Duration to Internal Phones (Working Hours).
determines the Ring Duration to Internal Phones (Non-working Hours).
determines how the EVM releases a call when the called party answers.
determines how the EVM releases a call before the called party answers.
determines how the EVM retrieves a call of inward transfer on the Error tone.
determines how the EVM retrieves a call of inward transfer on the busy tone.
determines how the EVM retrieves a call of inward transfer on the ringback tone.
determines whether Call Pickup feature is used and how the EVM picks up the call it
has released. If the Operating-way of Call Pickup is already specified, the EVM will start a Call
Pickup timer when releasing a call.
Outward Transfers
To transfer a call to an external phone, EVM will take the following actions:
1.
Sends a hook-flash if
_[xx0x] is specified. If not, start Step 3.
2.
_[2] is specified, waits one second and then starts Step 3. If not, starts the dial tone
detection:
-
When the dial tone is detected, starts Step 3.
-
When four-second silence is detected, restarts Step 1, but hangs up after the third time.
3.
Establishes the connection of access to the remote switch.
4.
Waits two seconds and then dials the phone number.
5.
Waits for the Tone Detection delay, the length of which is specified in
6.
Handles the call, according to the result of the tone detection. The transfer mode is determined
by where the phone number is stored unless the 3-party Conference feature is used:
-
3-party Conference
-
Retrieves the call when the Error tone or busy tone is detected.
-
If 5-second silence or a tone other than the Error tone or busy tone is detected, establishes
the conference call and starts a Conference timer. When the busy tone that an outside party
hung up is detected or the timer expires, hangs up the call.
-
Blind Transfer
-
Releases the call immediately.
-
Unsupervised Transfer
-
If any tone other than the Busy tone is detected, releases the call.
