Appendix A: Error Codes
Operator Manual
C
4000™
(Rev 1)
© Hantle 2010
A.2
ERROR
CODES
ERROR DESCRIPTION
CORRECTIVE ACTION
C0028 Count sensors not cleared
Check dispenser for jammed bills and reinitialize the
machine.
C0030 Main Motor encoder is not
synchronized
Turn dispenser over by hand, and then reinitialize. May
require repair.
C0031 Forward motor encoder
not synchronized.
Turn dispenser over by hand, and then reinitialize. May
require repair.
C0032 1
st
cassette inlet sensor
not cleared
Check for notes where the cassette engages the
dispenser.
C0033 Undefined
C0036 Exit sensor blocked while
initializing
Clear any notes which may be blocking the exit sensor.
C0037 Invalid response (or no
response) from double
detect sensor
Verify the connection to the double detect module.
C0039 Solenoid not responding
Verify the function of the gate solenoid.
C003A Too many notes requested
during a test dispense
Test dispense failed, re-run the test and check notes.
C0041 Failed (5 times) to
dispense a note after a
successful dispense
Check why notes are rejecting following at least one
successful dispense (in the same transaction).
C0042 Undefined
C0043 10 Notes rejected in a row
(single transaction)
Check the notes in the cassette. Check reject analysis for
source of rejected notes (long note, double-detect, etc)
C0044 5 notes consecutively
rejected
Check reject analysis for cause of rejected notes.
C0045 Note count sensor
reporting mismatch
Verify count of notes in the cassette against the
settlement.
C0046 Undefined
C0047 1
st
cassette failed to
dispense a note
Most common reason is cassette is empty. Verify that
there are notes in cassette 1. Check the quality of the
notes and condition of the pick rollers.
C0049 Dispense request of “0”
notes
Check setup of CDU in Operator Menu, dispenser may
need reprogramming.
C004A First cassette exit sensor
(#6, #7) not clear
Clear the note path of any notes or obstructions.
C004D 1
st
cassette not inserted
Check cassette and verify that it’s inserted properly.
C004E 2
nd
cassette not inserted
Check cassette and verify that it’s inserted properly.
C0050 AP does not receive
response after dispense
request
AP did not validate dispense command. This is an AP
software fault, not CDU.
C0051 Exceeded maximum
number of notes dispensed
(150) in a single trans.
Check reject analysis, and verify test dispense.
C0052 1
st
cassette inlet sensor
not cleared
Check for notes where the cassette engages the
dispenser.
C0053 Abnormal amount of
double-detect failures
during dispense
Check condition of double-detect module. Check quality of
notes and pick rollers.
C0054 Undefined
C0055 Long note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit
sensor.
C0056 Short note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit
sensor; mismatch of rejected notes.
