UC Series User Manual
85
OpenVox Communication Co. , LTD.
URL: www.openvox.cn
Yes
Callers will exit if all agents are paused, show an invalid state for their device or have
penalty values less than QUEUE_MAX_PENALTY(not currently set in FreePBX
dialplan)
Strict
Same as Yes but more strict. Simply speaking, if no agent could answer the phone
then have them leave the queue. If agents are inuse or ringing someone else, caller will
still be held.
Ultra Strict
Same as Strict plus a queue member must be able to answer the phone ‘now’
to let them remain. simply speaking, any ‘available’ agents that could answer but are
currently on the phone or ringing on behalf of another caller will be considered
unavailable.
Loose
Same as No except Callers will remain in the queue, if there are paused agents
who could become available.
No
never have a caller leave the Queue until the Max Wait Time has expired.
Penalty Members
Limit
Asterisk: penalty members limit. A limit can be set to disregard penalty settings, allowing all
members to be tried, when the queue has too fewer members. No penalty will be weight in if
there are only X or fewer queue members.
Frequency
How often to announce queue position and estimated holdtime (0 to Dis able Announcements).
Announce
Position
Announce position of caller in the queue
Announce Hold
Time
Should we include estimated hold time in position announcements? Either yes, no, or only
once; hold time will not be announced if <1 minute.
IVR Break Out
Menu
You can optionally present an existing IVR as a ‘break out’ menu.
This IVR must only contain single-digit ‘dialed options’. The recording set for the IVR will be
played at intervals specified in ‘Repeat Frequency’, below.
Repeat Frequency How often to announce a voice menu to the caller (0 disable Announcements)
Event When
Called
When this option is set to YES, the following manager events will be generated: AgentCalled,
AgentDump, AgentConnect and AgentComplete.
Member Status
Event
When set to YES, the following manager event will be generated: QueueMemberStatus.
Service Level
Used for service level statistics (calls answered within service level time frame)
Agent Regex
Filter
Provides an optional regex expression that will be applied against the agent callback number.
If the callback number does not pass the regex filter then it will be treated as invalid. This can
be used to restrict agents to extensions within a range, not allow callbacks to include keys like
*, or any other use that may be appropriate. An example input might be:
^([2-4][0-9]{3})$
This would restrict agents to extensions 2000-4999. Or
^([0-9]+)$ would allow any number of any length, but restrict the * key.
WARNING: make sure you understand what you are doing or otherwise leave this blank!
