22
TROUBLESHOOTING
There are several things you can try before you call Alacron Technical Support for help.
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Make sure the computer is plugged in. Make sure the power source is on.
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Go back over the hardware installation to make sure you didn’t miss a page or
a section.
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Go back over the software installation to make sure you have installed all
necessary software.
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Run the Installation User Test to verify correct installation of both hardware and
software.
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Run the user-diagnostics test for your main board to make sure it’s working
properly.
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Insert the Alacron CD-ROM and check the various Release Notes to see if
there is any information relevant to the problem you are experiencing.
The release notes are available in the directory:
\usr\alacron\alinfo
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Compile and run the example programs found in the directory:
\usr\alacron\src\examples
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Find the appropriate section of the Programmer’s Guide & Reference or the
Library User’s Manual for the particular library and problem you are
experiencing. Go back over the steps in the guide.
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Check the programming examples supplied with the runtime software to see if
you are using the software according to the examples.
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Review the return status from functions and any input arguments.
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Simplify the program as much as possible until you can isolate the problem.
Turning off any operations not directly related may help isolate the problem.
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Finally, first
save your original work
. Then remove any extraneous code that
doesn’t directly contribute to the problem or failure.