Connector/J Support
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20.3.16. Connector/J Support
20.3.16.1. Connector/J Community Support
Oracle provides assistance to the user community by means of its mailing lists. For Connector/J related
issues, you can get help from experienced users by using the MySQL and Java mailing list. Archives
and subscription information is available online at
http://lists.mysql.com/java
.
For information about subscribing to MySQL mailing lists or to browse list archives, visit
http://
lists.mysql.com/
. See
Section 1.6.1, “MySQL Mailing Lists”
.
Community support from experienced users is also available through the
JDBC Forum
. You may
also find help from other users in the other MySQL Forums, located at
http://forums.mysql.com
. See
Section 1.6.2, “MySQL Community Support at the MySQL Forums”
.
20.3.16.2. How to Report Connector/J Bugs or Problems
The normal place to report bugs is
http://bugs.mysql.com/
, which is the address for our bugs database.
This database is public, and can be browsed and searched by anyone. If you log in to the system, you
will also be able to enter new reports.
If you find a sensitive security bug in MySQL Server, please let us know immediately by sending an
email message to
<secalert_us@oracle.com>
. Exception: Support customers should report all
problems, including security bugs, to Oracle Support at
http://support.oracle.com/
.
Writing a good bug report takes patience, but doing it right the first time saves time both for us and for
yourself. A good bug report, containing a full test case for the bug, makes it very likely that we will fix
the bug in the next release.
This section will help you write your report correctly so that you do not waste your time doing things
that may not help us much or at all.
If you have a repeatable bug report, please report it to the bugs database at
http://bugs.mysql.com/
.
Any bug that we are able to repeat has a high chance of being fixed in the next MySQL release.
To report other problems, you can use one of the MySQL mailing lists.
Remember that it is possible for us to respond to a message containing too much information, but
not to one containing too little. People often omit facts because they think they know the cause of a
problem and assume that some details do not matter.
A good principle is this: If you are in doubt about stating something, state it. It is faster and less
troublesome to write a couple more lines in your report than to wait longer for the answer if we must
ask you to provide information that was missing from the initial report.
The most common errors made in bug reports are (a) not including the version number of Connector/
J or MySQL used, and (b) not fully describing the platform on which Connector/J is installed (including
the JVM version, and the platform type and version number that MySQL itself is installed on).
This is highly relevant information, and in 99 cases out of 100, the bug report is useless without it. Very
often we get questions like, “Why doesn't this work for me?” Then we find that the feature requested
wasn't implemented in that MySQL version, or that a bug described in a report has already been fixed
in newer MySQL versions.
Sometimes the error is platform-dependent; in such cases, it is next to impossible for us to fix anything
without knowing the operating system and the version number of the platform.
If at all possible, create a repeatable, standalone testcase that doesn't involve any third-party classes.
To streamline this process, we ship a base class for testcases with Connector/J, named
'
com.mysql.jdbc.util.BaseBugReport
'. To create a testcase for Connector/J using this class,
Summary of Contents for 5.0
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