7 – Troubleshooting
Using Debug to Trace User Interface and Agent Activity
IS0054602-00 B
7-15
A
Additionally, saving the host configuration file makes it easier to diagnose any
problems you may have. For more information, see the help topic,
Saving the
Host Configuration to a File
.
To trace SANsurfer iSCSI HBA Manager user interface and agent activity as
directed by technical support, use the following procedures:
“Tracing User Interface Activity for Windows OS” on page 7-15
“Saving Agent Activity Logs for Windows OS” on page 7-19
“Tracing User Interface Activity for UNIX OS” on page 7-20
“Saving Agent Activity Logs for UNIX OS” on page 7-22
Tracing User Interface Activity for Windows OS
As part of the debug procedure on a Windows system, you must enable the user
interface trace facility and activate the iSCSI agent logging facility. After you
enable these facilities, attempt to reproduce the problem so that you can capture
SANsurfer iSCSI HBA Manager user interface and agent activity. After collecting
the agent activity logs, you can save them for further study.
To trace SANsurfer iSCSI HBA Manager user interface activity, you must either
edit the
local.properties
file, or use the new Diagnostic Options dialog box
(see
“Tracing User and Agent Activity” on page 6-21
).
To edit the local.properties file:
1.
Locate the
local.properties
file, which is in the same folder as
SANsurfer iSCSI HBA Manager.
2.
Before making any changes, make a backup of the file.
3.
Open the file in a text editor and change the following three lines as shown:
node.trace.level=
900
..
node.trace.output.datetimeprefix=
true
..
node.trace.output.setlevelonly=
false
..
4.
Save the file.