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Customizing Dial Action Tables

General Tab

140

NT System Guide

Chapter 3: Programming

Key Action (cont’d)

Tag Urgent and/or Confidential Recorded Messages

lets a caller press a programmed dialpad key to tag a recorded message as either urgent or
confidential before leaving that message in a mailbox. You can select any of these values from
the scroll-down menu for the Key Action field:

If you select:

the Voice Mail would play:

REC1U

the mailbox greeting and a beep, let the caller record a message, and tag the mes-
sage as urgent.

REC1C

the mailbox greeting and a beep, let the caller record a message, and tag
the message as confidential.

REC2U

the voice prompt Recording and a beep, let the caller record a message
and tag the message as urgent.

REC2C

the voice prompt Recording and a beep, let the caller record a message
and tag the message as confidential.

Entries:

REC1U, REC1C, REC2U, or REC2C

Notes:

This is an example of how you might set up a Subscriber Mailbox for urgent mes-
sages. In this example, the Subscriber Mailbox greeting would say,
This is Jim Smith. I’m not able to take your call at the moment, so please leave
a message at the tone. If this is an urgent message, dial 6. You could complete
programming as follows:
1. Assign a Next Call Routing Mailbox for Jim Smith, such as 711. (Do not use

one of the company’s main Call Routing Mailboxes that handles a company’s
incoming calls.)

2. Assign a given Dial Action Table to the Call Routing Mailbox.

For example, assign DAT 70 to CRMB 711.

3. Enable the Alternate Next CRMB dial option (assign option 1 or 2) for Jim

Smith’s Subscriber Mailbox.

4. If option 1 is programmed, assign a key to tag urgent messages in the Dial

Action Table that corresponds to the Next CRMB. In this example, the Sub-
scriber Mailbox greeting has already been heard, and the caller has been
instructed to dial 6. So Key 6 in DAT 70 (which corresponds to CRMB 711)
should be programmed as:

Key 6: Action: REC2U

                                           Number: C
     where C refers to the current extension and is used so that many subscribers
     can use this Next Call Routing Mailbox.

But if option 2 is programmed, assign a DAT key to tag urgent mes-
sages and assign a TIMEOUT Key Number that corresponds to the
Next CRMB. In the example shown above, the Subscriber Mailbox
greeting has already been heard, and the caller has been instructed to
dial 6. So Key 6 and TIMEOUT in DAT 70 should be programmed as:

Key 6: Action: REC2U

Number: C

TIMEOUT

: Action: REC2

Number: C

Also set the value for the Time Limit for Dialing commands option to
1 second for Call Routing Mailbox 711.

In another example, if you want the instructions in the Call Routing
Mailbox to say: To leave an urgent message, press 1 plus the exten-
sion number, you would program Key 1:

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